Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Business Operations lead

• Delivery risk: revenue leakage, recognition vs invoicing), supporting 100% timesheet and milestone targets for FM & Core (GS); handled deal/project creation and timesheet/project query resolution across FM, Core, and PAS.
• Customer Support Operations - End-to-end backlog management (across CS & GS, including defects process), queue oversight, queue Criteria reduction, SOP documentation, process alignment, cleanup initiatives, enforcing AI adoption to reduce manual effort, handling ad-hoc queries, and driving timely resolution through bi-weekly governance, while actively building expertise in CS processes.
• Building Power BI dashboards to track FY27 revenues (Actual vs Plan), enabling leadership visibility and better decision-making - For Core & FM
• Enhance analytics capabilities by developing data models, delivering insights on trends and variances, and completing Power BI certification; LinkedIn Learning courses in Project Management and Power BI fundamentals.
  

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.