IT Project Manager

Objective: Reporting to the Director of Product Management, the IT Project Manager acts as a key liaison between the business, the Transformation Office, and IT. This role leads strategic and executive-sponsored initiatives while managing enhancement and bug backlogs across Data, Enterprise, and Commerce programs. Working with cross-functional teams, including developers, Product Owners, IT leadership, HR, and business stakeholders; the IT Project Manager drives prioritization, coordination, and delivery. They also oversee executive project reporting, ensuring portfolio visibility, alignment, and overall delivery health across internal and external teams. Responsibilities: Partner with business sponsors, cross-functional teams, and project managers to define scope, deliverables, resources, timelines, and budgets for new initiatives and ongoing enhancements Lead programs from requirements definition through deployment, including planning, scheduling, budgeting, and risk mitigation Identify and manage key requirements from internal teams and external vendors Oversee multiple projects and teams to ensure alignment with program objectives and successful delivery Monitor program performance, analyze risks, and adjust scope, timelines, and costs as needed Develop and maintain program governance, reporting, and assessment frameworks to drive continuous improvement Prepare and present regular status updates, highlighting progress, risks, and outcomes to stakeholders and leadership Establish and maintain strong relationships with leadership, SteerCo, and key stakeholders Ensure adherence to organizational standards for quality, performance, and stakeholder satisfaction Manage program budgets and funding allocation to maximize efficiency and productivity Foster high-performing teams by providing direction, coaching, and motivation Required Qualifications: Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field 10+ years of experience in technology solutions, architecture, consulting, or related domains (e.g., SaaS, PaaS, IaaS, Security), or equivalent 8+ years of experience in retail or consumer goods, including program/project management, operations, or consulting 7+ years leading retail project teams (technical lead or project manager) 6+ years of business analysis experience, working with cross-functional teams to define and document requirements Relevant certifications (e.g., PMP, CSM, PMI-ACP, ITIL, Risk & Change Management) Strong understanding of retail and omnichannel trends, including IT roadmaps and supporting systems Experience with microservices, ERP systems, and POS integrations Familiarity with SaaS platforms, Shopify Plus (Web/POS), order management, supply chain/logistics systems, and Google Workspace Strong analytical, communication, and stakeholder management skills Ability to collaborate across all levels of an organization and influence decision-making Experience coaching and developing team members to enhance capabilities