Job Description
Service Performance and Issue Resolution
Execute daily Purchase-2-Pay activities, ensuring timely and accurate processing in line with service levels and financial closing timelines.
Process complex supplier invoices, perform three-way matching and resolve discrepancies independently, including blocked invoices, incorrect purchase order data, missing receipts, or supplier payment queries.
Resolve non-standard exceptions and escalations within the Invoice Management process before escalation to the Team Lead.
Act as subject matter expert for colleagues, providing guidance on complex transaction handling and process interpretation.
Escalate structural issues, risks, and recurring defects to the Team Lead Invoice Management.
Implementation of Changes and Improvements
Drive standardization and continuous improvement within the Purchase-2-Pay operations team in close alignment with the Team Lead.
Collaborate with the process management team to identify and propose enhancements to underlying processes.
Support the implementation of new or updated work instructions, tools, and systems.
Collect improvement ideas from day-to-day operations and contribute to the continuous improvement backlog.
Participate in pilot activities, testing, and training related to changes impacting the operational line.
Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency.
Financial Accuracy and Reconciliation
Ensure accurate and timely period-end accounts payable accruals and reconciliation of goods received/invoice received clearing accounts.
Oversee the accuracy of supplier invoices, purchase orders, receipts, and system postings, including complex or high-value transactions.
Perform aging analysis and support the Team Lead in identifying overdue or unreconciled items.
Stakeholder Management and Communication
Collaborate closely with the Team Lead Invoice Management to ensure alignment between individual execution and operational targets.
Engage with other Specialists within Purchase-2-Pay and adjacent processes to ensure coordinated service delivery.
Act as key contact for Procurement, Business Units and suppliers on complex invoice queries and dispute resolution.
Education
University degree (Bachelor or equivalent) in Accounting, Business Administration, Finance, or related fields
Relevant vocational education with significant experience may be considered
Experience
3–5 years of experience in a process- or function-related operational role, preferably within Accounts Payable, General Accounting or Financial Operations
Demonstrated experience as senior specialist, subject matter expert or experienced individual contributor within an AP or P2P environment
Knowledge and skills
Working knowledge of accounting principles (e.g., IFRS or local GAAP) as they apply to accounts payable, accruals, provisions and period-end closing activities
Understanding of AP subledger accounting, including invoice posting, clearing, reconciliation to the general ledger and aging analysis
Solid understanding of Vendor Invoice Management Systems (VIM) and invoice processing systems including OCR, preferably hands-on experience with Esker
Knowledge of internal controls and compliance for purchasing and AP processes
Comfortable coordinating with Procurement, Business Units, Finance and suppliers
Ability to handle confidential commercial and financial information appropriately
Strong attention to detail for financial postings, supporting documentation and approval workflows
P2P master data and transaction administration (PO updates, invoice adjustments, receipt clarifications)
Other requirements
Ability to identify and escalate accounting irregularities such as duplicate postings, misallocations or unreconciled balances
Understanding of period-end cut-off procedures and their impact on financial reporting
High accuracy in reviewing invoices, PO data, spending lines and receipt confirmations
Experience with dispute and exception handling, including root-cause analysis of invoice mismatches (price, quantity, GR/IR variances) and timely resolution tracking
POSITION SCOPE
Reporting Line(s)
Solid line(s) to: Team Lead Invoice Management
Dotted line(s) to: n/a
Number of direct reports: n/a
Number of dotted line reports: n/a
Performance Measures
Performance measures will be defined based on individual service obligations and operational KPIs.
Working Relationships
Internal contacts:
Team Lead Invoice Management
Other Team Members within own team
Other Team Members within Purchase-2-Pay and adjacent processes
Process management within Purchase-2-Pay
HR, IT support
Business contacts
External contacts
Suppliers and external business partners as required for daily operations