Patient Access Representative Imaging Clinic

Your future role at a glance 

Location: Austin, TX

Facility: Seton Medical Center

Department/Specialty: Imaging Clinic

Schedule: Day Shift | Monday - Friday 7:00a - 3:30p

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.

How you’ll make an impact in this role

• Drive Proactive Imaging Scheduling: Systematically manage and clear the pending exam queue, transforming physician orders into confirmed appointments by outreach to patients.

• Bridge Communication Gaps: Deliver fluent Spanish-language support, providing clear, culturally competent navigation for patients during scheduling, pre-exam instructions, and clinical intake.

• Command High-Volume Communications: Orchestrate front-line clinic communications by answering inbound calls, checking prior-day voicemails first thing, and executing prompt callbacks to minimize patient wait times.

• Optimize Order Diagnostics: Review incoming imaging scripts and documentation within the EHR to ensure accurate scheduling based on the specific modality requested (X-Ray, MRI, CT, Ultrasound).

• Cultivate Exceptional Patient Access: Serve as the welcoming, professional face of the imaging network, easing patient anxiety and setting the tone for a high-quality clinical experience.

What minimum requirements you’ll need

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

What additional preferences we're seeking

• Bilingual Fluency: Absolute fluency in both Spanish and English is a mandatory requirement to effectively serve our diverse patient base.

• Patient Interaction Excellence: Proven success in a patient-facing or healthcare customer service capacity, with a strong emphasis on professional phone etiquette.

• Clinical Scheduling Acumen: Previous experience in medical scheduling or patient access is highly preferred; familiarity with navigating medical orders and queues is a massive plus.

• Organizational Priority Management: A self-motivated professional who can walk in, check messages, and autonomously prioritize a high-volume call and email queue.

• Technical Proficiency: Experience navigating Electronic Health Records (EHR) and computerized scheduling software with high data entry accuracy.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.