Technical Customer Success Specialist | Based in Latin America

ABOUT US

We’re shaping the future of online success — powered by AI and driven by people. With 900+ talented professionals and over 5 million customers in 150 countries, we help creators and entrepreneurs bring their ideas to life faster and easier than ever before.

THE VISION

At Hostinger, over 85% of customer conversations are already handled autonomously by Kodee, our AI agent. The customer issues that reach our specialists are the ones that require real problem-solving: complex technical issues, and situations where human judgment still matters most. As your expertise grows, so does your impact - from helping individual customers to improving how thousands of similar customer issues are handled automatically in the future.

YOUR JOURNEY

🏁 Customer Success Specialist → Mentor → CS Product Expert → CX AI Engineer 🚀

Progression at Hostinger is based on performance, ownership, initiative, and impact. The people who grow fastest are the ones who stay curious, thrive in uncertainty, and drive innovation.

Stage 1: Customer Success Specialist

You start by building deep product knowledge across all five areas: websites, domains, emails, billing, and builder tools, along with the internal tools and processes you'll rely on every day.

Once this phase is complete, you’ll begin handling customer issues via live chat and tickets, helping customers achieve their online success by fixing root causes, walking them through resolutions, and providing additional resources to grow their knowledge. You’ll also directly contribute to improving our AI Agent, Kodee, by identifying bugs, providing feedback, and thinking strategically.

How long you stay here depends on how deeply you've mastered the work - there's no fixed timeline.

Stage 2: Mentor → CS Product Expert

As your product knowledge solidifies, you start directly contributing to how the team learns, while continuing to support our customers. This isn't a role change or a side project. It's part of the core responsibilities. Peer-to-peer learning sessions and feedback loops become a regular part of your work: you'll be learning from colleagues in areas where you're still building depth, and teaching in the areas where you've already built it.

Stage 3: CX AI Engineer

As you build deep product knowledge and customer experience expertise, the role evolves beyond resolving individual customer cases. You begin contributing to the systems and tools that shape customer experience at scale — helping ensure interactions stay fast, accurate, and genuinely helpful. This includes improving workflows, identifying recurring pain points, collaborating with AI-powered systems, and stepping into the situations where human judgment matters most.

The role will continue evolving alongside technology, but the goal stays the same: creating exceptional customer experiences through a combination of technical thinking, adaptability, and human understanding.

YOUR MINDSET

This is an opportunity for those who find an ever-changing role more motivating, not less. We're looking for people who are genuinely drawn to working closely with AI, eager to understand how it works and make it better — people whose work compounds over time instead of resetting every shift. Show us how you think about technical problems, and what you've already built or improved using AI in your own work.

YOUR SKILLS

✅ Fluent English — both written and spoken — is essential. It's the language we use to communicate with each other and with customers.

✅ Proven technical troubleshooting experience: you already diagnose and fix complex technical issues — in hosting, infrastructure, or similar environments.

✅ Understanding of web hosting fundamentals (domains, DNS, email systems, websites setup).

✅ Already working with AI tools and automation in your work or personal projects — not just curious about them, but actively using them

✅ Ability to simplify technical concepts into clear, actionable guidance for customers of all experience levels.

✅ Curious in a way that goes beyond the job description — test new tools, initiate learning, and ask questions that don't have obvious answers.

✅ Comfortable with uncertainty and fluid responsibilities, adapting as the role evolves

✅ Uses self-reflection as a tool for growth, looking inward to identify areas of improvement.

What makes you stand out

⭐ Direct experience with WordPress, hPanel, cPanel, hosting environments, or website management tools.

⭐ Experience directly working with and contributing to AI-powered tools, automations, and chatbots as a core responsibility.

⭐ Ability to identify patterns, improve workflows, and contribute ideas that help support scale smarter.

WHAT YOU GET

🚀 360 Growth: A 5-week initial period designed to support you in delivering great customer experiences through knowledge of Hostinger’s products, tools, workflows, and more. You'll have ongoing access to our learning management system, internal training sessions, and 25+ external learning platforms and libraries (Udemy, Reforge, Scribd, and more).

🎯 Freedom & Responsibility: Enjoy the flexibility to provide services from home. Service timelines (morning, day, night, and/or weekends) are discussed and agreed upon in advance to support balanced coverage and personal priorities. You may be eligible for a home office support to help create an efficient workspace.

💪 Well-being: Get 20 paid and 30 unpaid suspension days per year for rest or recovery, ensuring a healthy balance while continuing to deliver top-quality service. Participate in community initiatives that promote wellness, hobbies, and shared interests.

🎉 Community & Recognition: Celebrate milestones through Hostinger’s virtual gatherings, community events, and recognition moments for achievements such as weddings, graduations, or other personal celebrations.

Get ready to take your personal and professional growth to new heights! Be part of our journey 🚀

Three. Two. Onboard.