Senior Manager, Agentic Commerce - Strategy and Insights

The Global Merchant and Network Services (GMNS) Product team is at the heart of American Express and is a core function within the GMNS business unit. Each year, we power billions of transactions through our global payments network, serving Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.

Our solutions deliver value to American Express’ Card Members, acquirers, and partners across the globe through both proprietary and third-party capabilities, facilitating secure and seamless transactions between issuers, acquirers, and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on this by setting the vision and strategy for the Network, anchoring our priorities to enterprise objectives, and developing and managing a portfolio of products. We maintain a strong customer focus, consider competitive and regulatory dynamics, and apply an end-to-end product management approach across strategy, roadmaps, scaling plans, and performance metrics. We lead the end-to-end process, manage the partner lifecycle, and drive industry intelligence and engagement through key governing bodies.

The Agentic Commerce Solutions team is responsible for defining and enabling the future of Agentic Commerce across the Amex Global Network. As AI-driven agents, digital wallets, and automated commerce experiences evolve, we are shaping how the Network supports secure, scalable, and commercially compelling agent-based transactions. Our focus spans tokenization, digital identity, and emerging network capabilities required to power next-generation commerce.

The Senior Manager, Strategy & Insights will support the commercial and strategic direction of Agentic Commerce Solutions. Reporting to the Director, Agentic Commerce Solutions, this colleague will manage key strategic partnerships, lead analytical workstreams, synthesize market and performance insights, and help translate emerging industry dynamics into actionable strategic recommendations.

• Support development of the Agentic Commerce strategy by translating market trends and internal performance data into actionable insights
• Support development and management of strategic partnerships by evaluating potential partners, shaping partnership strategies, and collaborating cross-functionally to drive alignment and execution
• Lead analytical workstreams, including market sizing, competitive intelligence, and partner evaluations
• Synthesize external industry developments (e.g., AI commerce models, network trends, emerging standards) into clear implications for Amex
• Develop structured insights and recommendations to inform product roadmap, commercial strategy, and prioritization decisions
• Support development of business cases, including sizing opportunities, assessing trade-offs, and evaluating strategic investments
• Partner cross-functionally with Product, GTM, Risk, Finance, and Enterprise Strategy teams to inform decision-making
• Contribute to executive-ready materials, including presentations, strategy documents, and internal communications
• Support tracking of key performance indicators and identify risks and opportunities across Agentic Commerce initiatives
• Stay informed on evolving industry trends, regulatory developments, and competitive dynamics

• 6+ years of experience in strategy, consulting, payments, or financial services
• Experience supporting or managing strategic partnerships, including partner evaluation, commercial considerations, and cross-functional coordination
• Strong analytical and problem-solving skills, with experience structuring complex problems and developing insights
• Experience conducting market research, competitive analysis, or business case development
• Ability to synthesize large amounts of information into clear, actionable recommendations
• Strong communication skills, with the ability to develop clear and compelling materials
• Experience working in a cross-functional, matrixed environment
• Experience in payments, digital commerce, or platform-based business models
• Familiarity with emerging technologies (e.g., AI-driven commerce, automation, digital identity)
• Exposure to financial modeling or scenario analysis
• This role is suited for a strategic thinker who is comfortable navigating ambiguity and contributing to complex, evolving problem spaces. The ideal candidate combines strong analytical rigor with structured thinking and the ability to communicate insights clearly to a range of stakeholders.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.