Integrated Health Care Specialist

Assist individuals served by addressing inquiries, resolving issues, and fulfilling requests across diverse communication channels, including telephone, email, live chat, and in-person interactions. Responsible for answering and triaging internal and external telephone calls. Conducts initial screening of individuals served and other patrons to determine the nature of requests or problems, takes messages, refers to the appropriate parties and performs related customer service activities representing the program to the general.