Associate-Tech Operations Support - Digital Workplace

The world’s best colleague digital experience. That’s what we deliver. Everywhere. Every single day. American Express’s global employees and contractors (we call them colleagues) are served by an award-winning Digital Workplace team that enables communication, connection, and productivity – and we’re just getting started.​

This highly visible, office‑based role requires the ability to operate independently while collaborating across cross‑functional teams in a fast‑paced, evolving technology environment. The role demands strong judgment, disciplined execution, consistent on‑site accountability, and a professional presence when working with senior leaders, serving as the on‑site connection between technology, business operations, and end users to deliver reliable, high‑quality service.

• Demonstrated ability to support and troubleshoot end‑user devices and environments, including desktops, laptops, printers, mobile devices, basic network connectivity (Wi‑Fi, LAN, VPN), and related software installation and updates, while maintaining system health, asset accuracy, and service reliability.
• Experience supporting identity and access management, including provisioning, role‑based permissions, authentication, user lifecycle processes, and troubleshooting authentication, access, and integration issues
• Working knowledge of Microsoft 365 productivity tools (Outlook, Word, Excel, OneDrive, etc). Strong analytical skills with the ability to independently manage priorities, maintain on‑site presence, and execute effectively with minimal oversight.
• Ability to collaborate effectively with senior leaders and cross‑site teams, supported by clear written and verbal communication across technical and non‑technical audiences

• Experience supporting enterprise‑scale, cross‑functional technology operations, with familiarity in tools such as ServiceNow, Nexthink, Okta, Jamf, and Slack.
• Experience supporting business‑critical applications, collaboration platforms, and endpoint/device lifecycle management
• Experience supporting hybrid, transitional, or post‑acquisition technology environments.
• Strong capability enabling Day One support for new hires through laptop deployment and access readiness, alongside providing high‑touch, personalized IT support for B45+ leaders and executive offices.
• Proven ability delivering proactive, end‑to‑end servicing across devices, identity, collaboration, and site technology, anticipating issues before impact, maintaining system health and asset accuracy, and ensuring a seamless colleague experience through strong technical judgment, independent execution, and effective partnership with leaders and cross‑functional teams.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.