Guest Services Representative - Oakridge Park
Job Description
About QuadReal Property Group
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
About Oakridge Park:
Oakridge Park is redefining the luxury lifestyle experience in Vancouver. As a Guest Services Representative, you will be part of a destination that celebrates culture, fashion, design, and community. This is an opportunity to welcome guests into an environment where every interaction reflects thoughtful attention, refined detail, and commitment to exceptional service.
Role Description:
The Guest Services Representative is a front-facing ambassador of the Oakridge Park Team, welcoming and supporting guests, tenants and partners. You will create meaningful connections, provide guidance, and deliver seamless, support across all interactions. You will deliver high-quality service with professionalism, attention to detail and respect for guests needs. Your ability to anticipate requests, offer tailored recommendations, and contribute to guest experiences helps ensure that every visit feels personalized and memorable.
Responsibilities:
Guest Experience & Service Delivery
Provide a welcoming and professional presence at Concierge desks and VIP areas.
Anticipate guest needs and offer thoughtful, personalized assistance.
Respond to inquiries regarding tenant locations, services, amenities, events, transportation, and local recommendations.
Support VIP and special guest engagements with discretion and care.
Adhere to Oakridge Park’s workplace presentation and uniform guidelines.
Ensure desk areas are organized and guest-ready at all times.
Serve as a knowledgeable resource on Oakridge Park’s tenant mix, brand positioning, amenities, and cultural offerings.
Daily Operations
Follow established SOPs for all Concierge services (Lost & Found, Gift Cards, Gift Wrap, VIP Suite bookings, etc.).
Complete shift handovers, daily logs, and required reporting accurately and on time.
Support daily banking and reconciliation procedures, where applicable.
Assist in maintaining inventory of gift wrap, packaging materials, and guest amenities.
Use radios, booking systems, and other technology tools efficiently and professionally.
Contribute to a smooth, coordinated, and seamless experience across Concierge desks and service touchpoints.
Team Collaboration
Work collaboratively with fellow team members and internal departments to ensure seamless service.
Participate actively in pre-shift huddles, service training modules, and continuous learning.
Share knowledge to support team success and a high-performance, positive workplace culture.
Escalate service concerns, guest issues, or unusual situations to the Supervisor or Manager promptly and professionally.
Experience and Qualifications:
1–2 years of experience in hospitality, retail, customer service or guest service environments.
Knowledge of professional service standards and guest engagement practices.
Comfortable with using POS, radios, computers, booking platforms, or CRM systems (training provided).
Deliver high‑quality customer service in guest‑facing environments.
Excellent communication and multitasking skills.
Apply problem-solving and adaptability to anticipate and address guest needs.
Collaborate effectively within a team to achieve shared goals.
Multilingual capabilities (particularly Mandarin) are considered an asset.
Working Conditions:
Must be available for varying shifts, including weekends, evenings, and holidays.
Will work across Concierge desks, guest services and all Mall areas, and VIP Suite environments.
Uniform will be provided and must be worn to standard.
Physical Requirements:
Primarily on-floor role; extended periods of standing and walking required.
Ability to lift/move up to 25 lbs, occasional stair or site navigation.
The expected hourly range for this role is $22 – $24.
#LI-JD1
Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.
The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.
We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.
We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.
Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.
QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.