Home Care - Client Transition and Administration Coordinator

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The Client Transition and Administration Coordinator is responsible for managing the administrative components of the Home Care client journey.

Working in partnership with Team Leaders and Care Partners, this role ensures that all required systems, documentation, and registrations are completed accurately and on time following referral allocation.

The role ensures older people and their carers experience timely, dignified and compliant access to services, aligned to My Aged Care requirements and The Salvation Army mission and values.

• Ensure the timely, accurate and compliant intake and onboarding of new clients, including referral management, eligibility verification and service commencement.
• Manage all administrative processes for new Home Care admissions.
• Coordinate planned and unplanned discharges, transfers and service variations, ensuring continuity of care, client dignity and adherence to required timeframes.
• Provide a high-quality, person-centred customer experience through clear, respectful and timely communication with older people, carers, referrers, Care Partners, third parties and internal teams.
• Respond promptly to client, Care Partner and third-party enquiries related to onboarding, service changes and departures.
• Maintain accurate, compliant documentation across My Aged Care and other government portals, care management systems and Salvation Army systems.
• Support compliance with the Aged Care Quality Standards, My Aged Care program requirements and The Salvation Army policies and procedures.
• Contribute to continuous improvement initiatives, audit readiness and service reporting activities.

• Experience in My Aged Care intake, client services or home care administration.
• Strong administrative and systems skills within a regulated service environment.
• Excellent attention to detail to maintain high accuracy of work
• Demonstrated ability to communicate sensitively and effectively with older people and carers.
• Certificate IV in Aged Care, Community Services or related field (desirable).

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration