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Job Description
The Solutions & Business Enablement Lead is a commercially focused, client-facing role that sits at the intersection of sales, product, and delivery. Reporting to the Head of Sales and Commercial within the Acquiring division, the role is accountable for driving revenue growth by shaping and delivering tailored payment solutions for new and existing clients.
This role acts as a strategic partner to sales and relationship management teams, bringing deep expertise in Payfast’s product suite to identify cross-sell opportunities and unlock value across the customer lifecycle. Operating as a sales overlay and pre-sales specialist, the incumbent engages with senior stakeholders, including C-suite clients, to co-create, influence, and close complex deals, integrations, and large-scale programmes.
A key focus is building and maintaining strong client relationships, ensuring high levels of satisfaction, and maximising client retention and renewal outcomes. The role leverages market intelligence and industry insights to inform solution design, drive innovation, and ensure competitive positioning while structuring commercially viable and profitable deals.
Internally, the Solutions & Business Enablement Lead serves as an enablement engine across the business. This includes designing and delivering product training, supporting go-to-market execution, and ensuring teams are equipped with the knowledge and tools required to effectively position and implement solutions. The role works cross-functionally with Product, Engineering, Operations, Finance, Marketing, and Commercial teams to develop customer-centric solutions, improve product adoption, and continuously enhance the overall value proposition.
Additionally, the role plays a critical part in identifying gaps, ensuring alignment across teams, supporting compliance efforts, and feeding customer and market insights back into product development to drive continuous improvement.
- Maintain in-depth knowledge of all Payfast services for appropriate cross-sell opportunities
- Drive revenue growth by working closely with relationship management and sales to deliver solutions to new and existing customers
- Interact with senior management levels at key clients which involves negotiating or influencing on significant matters
- Work closely with C-suite clients to create, shape, and close large programmes and integrations
- Function as a sales overlay, pre – sales support specialist, industry expert, as appropriate on a deal-by-deal basis to close new business
- Subject Matter Expertise and Thought Leadership: Through regular communications and executive presentations with client and program teams, display a thorough understanding of current business landscape
- Ensure team and program activities are driven toward maximising the likelihood of Key client renewal
- Develop and maintain exceptional business relationships with key client stakeholders and sponsors, maintaining a constant pulse on the state of programs and level of client satisfaction
- Leverage industry and marketplace intelligence to help drive innovation, working very closely with a team of experts to shape our solution offerings, maintain our competitive advantage and structure deals to maximize profitability
- Provide product launch training to internal stakeholders, ranging from sales, customer support, integration and other operational services.
- Assess product enablement needs and manage feedback loops by partnering with internal stakeholders across departments (Product, Tech, Operations, Finance and Marketing
- Work with product managers to develop department, sector and client-specific educational resources.
- Provide product managers learnings and product feedback gleaned from educating and interacting with customers and internal departments.
- Work with a cross-functional team across product, design, engineering, operations, finance, commercial, support & marketing in formulating go-to-market plans, delivering world class checkout products, features and integrations.
- Collaborate with cross-functional teams to identify areas of non-compliance and develop action plans to remediate them
- Solutions/sales - Assist commercial/sales and business teams with necessary resources and support on key integrations and/or pre-sales and product solutioning, whilst working alongside other business units.
- Degree or Relevant experience
- Minimum of 5 years’ experience in e-Commerce Gateway and payments experience in a project, program, product or similar role
- Experienced in requirements analysis, planning and execution
- Management of high-performing teams and ability to work cross-functionally across teams
- Ability to organize, prioritize and handle multiple time-sensitive tasks in a demanding environment
- Highly Motivated Mindset determined on Execution and Delivery
- Flexible, proactive, and self-motivated with strong personal ownership of problem resolution
- Ability to multi-task under pressure and work independently with minimal supervision
- Ability to prioritize when under pressure
- Results driven discipline.
- Highly collaborative team player with a positive attitude
- Excellent communicator (written and verbal, formal and informal)
- Adept and experience at dealing with customers
- Project, Program and Product management knowledge, with extensive experience working on product operations
- Innovative and demonstrates thought leadership
- Experience in working effectively with global, cross-functional teams, experience working in Agile