Job Description
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
The Executive Administrative Assistant will provide dedicated, high-level administrative support to the Vice President of Operations Engineering within Global Infrastructure. This role requires exceptional organizational, communication, and prioritization skills, along with strong personal integrity and discretion.
As a trusted partner to the VP and broader organization, this individual will play a critical role in ensuring seamless day-to-day operations, enabling leadership effectiveness, and supporting organizational priorities. The position is highly visible and integral to the success of the team, requiring a proactive mindset, sound judgment, and the ability to anticipate needs in a dynamic, fast-paced, and complex environment.
The ideal candidate is a self-starter, highly adaptable, and motivated to be an embedded partner who contributes positively to team culture and operational excellence.
- Act as a primary point of contact for the Vice President and the Operations Engineering organization, demonstrating professionalism and discretion in all interactions
- Proactively manage and maintain the VP’s calendar, including scheduling complex meetings across multiple time zones and managing competing priorities
- Coordinate and support leadership meetings, including agenda preparation, materials, logistics, conference rooms, and virtual meeting setup
- Facilitate communication across the Global Infrastructure organization, including distribution lists, organization charts, and leadership updates
- Support onboarding for new team members within the organization
- Prepare, review, and process expense reports in accordance with company T&E policy
Coordinate domestic and international travel, including detailed itineraries, accommodations, transportation, and meeting logistics
- Partner with technology support teams to resolve technical issues and ensure smooth day-to-day operations
- Support Global Infrastructure and Operations Engineering initiatives, leadership offsites, and special projects as assigned
- Drive operational efficiency by identifying opportunities to improve administrative processes and workflow
- 3+ years of in an executive assistant position
- Excellent organizational, administrative, and interpersonal skills with strong attention to detail
- Advanced calendar management skills, including coordination of complex, high-volume meetings with internal and external stakeholders
- Proven ability to manage domestic and international travel arrangements
- Strong sense of integrity with the ability to handle highly confidential and sensitive information
- Proactive, self-starter mindset with the ability to work independently and anticipate needs
- Excellent written and verbal communication skills
- Ability to manage multiple priorities with minimal guidance and resolve issues proactively
- Positive, solutions-oriented approach with a high degree of reliability and professionalism
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Positive, Can-do Attitude
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.