Job Description
GENERAL SUMMARY
Party Host Leads provide friendly, enthusiastic service for our party customers. Party Host Leads are responsible for all Party operations to ensure the delivery of professional, high-quality, and safe event for our members. You will greet families, serve food and beverages, and guide children through scheduled activities, providing an exceptional experience to guests.
This position is based out of our Arena Sports, Issaquah location.
Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise:
Our Mantra:
Respect The Past
Accept Responsibility
Pay it Forward
Our Actions We Live By:
Actions We Live By. It’s who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Pete’s Promise:
Service Forward
Ruthlessly Consistent
Do the Right Thing
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS
- Responsible to manage Party operations smoothly and efficiently through visible management presence and leadership
- Responsible for set up and cleanup of party areas
- Greet parties and assist customers with waiver completion
- Explain the rules and policies
- Accompany children during pre-arranged activities
- Serve food, beverages, and cake
- Manage party gifts and belongings to ensure they remain with guests
- Monitor timing to ensure parties stay on schedule
- Collaborate with customers to resolve issues to ensure a great experience
- Performs other related duties as assigned by the Supervisor or Manager