Customer Service Assistant 1 (20039097)

What We Need:

Ohio EPA Customer Service Assistant 1

What We Do:

At the Ohio Environmental Protection Agency, our primary goal is to protect the environment and public health. We do this by ensuring compliance with federal and state environmental laws.

What We Need YOU To Do:

The Ohio Environmental Protection Agency wants you to be our newest customer service assistant in the Division of Air Pollution Control (DAPC), working at our Mobile Sources E-Check Field Office in Summit County. 

Hear that knock? It’s opportunity. Open the door.

As DAPC’s newest customer service assistant, you will provide customer service support for the division’s Mobile Sources program.  You are going to answer the telephone and provide basic/routine information to internal and external customers in response to inquiries, requests, or complaints received in writing or by phone.

You will operate a personal computer to input, update, correct, and send data related to inquiries and general reports. You will also obtain customer demographic information, concerns, and clarification of expectations by interviewing customers and uploading that information into a customer service database.

As a customer service assistant, you will perform office support tasks like distributing mail and documents, filing, faxing, proofreading, and preparing purchase orders.

Let’s hit the high points:

• Provide customer service support for DAPC’s Mobile Sources program.

• Answer telephones and provide basic information to internal and external customers.

• Operate a computer to input, update, correct, and send data related to inquiries.

• Obtain customer demographic information, concerns, and clarification of expectations.

• Perform office tasks.

You. Us. The perfect combo!

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

• 3 mos. trg. or 3 mos. exp. in office practices & procedures; AND 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; AND 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; AND 1 course or 3 mos. exp. in operation of personal computer.

• OR equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.

Job Skills: Customer Service, Public Relations, Equipment Operations, Clerical & Data Entry, Administrative Support/Services, Law, Written Communication, Verbal Communication, Proofreading, Customer Focus

All answers to supplemental questions must be supported by the work experience/education provided on your application. Attachments will not be accepted for this posting. Official educational transcripts are required for post-high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript if they are selected for the position. Current Ohio EPA employees may be required to provide official educational transcripts.

 

Location: 2190 Pinnacle Parkway Twinsburg, Ohio 44087-2364

Division: Air Pollution Control

 

Background Check: The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

EEO Statement: The Ohio Environmental Protections Agency is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, religion, gender/sex, gender identity or expression, national origin (ancestry), military status, disability, age (40 years of age or older), genetic information, sexual orientation, status as a parent during pregnancy and immediately after the birth of a child, status as a parent of a young child, or status as a foster parent as those are defined in applicable Ohio law, federal law, and any Executive Order, in admission or access to the operation of its programs, services, activities or its own employment practices. Employment practices are any employment related decisions including, but not limited to hiring, layoff, transfer, termination, promotion, demotion, discipline, rate of compensation, eligibility for in-service training programs, or terms and conditions of employment. 

ADA Statement: The Ohio Environmental Protection Agency is committed to providing access, equal employment opportunity and reasonable accommodation for individuals with disabilities. To request a reasonable accommodation, contact the Office of Human Resources at 614-644-2100 prior to testing or interviewing.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.