Technical Support Manager - Cloud SRE

Key Skills:

We are seeking an experienced SRE Technical Support Manager to lead multi-cloud managed services support operations across Amazon Web Services, Microsoft Azure, and Google Cloud environments. This role will be responsible for ensuring platform reliability, operational excellence, SLA governance, and customer satisfaction while managing Level 1 and Level 2 SRE engineers and collaborating with Level 3 engineering teams. The ideal candidate combines strong people leadership, customer management, cloud operations expertise, and deep understanding of Site Reliability Engineering practices, including SLI, SLO, SLA, error budgets, observability, automation, and incident management.