Campus Hospitality Concierge

Job Posting End Date: August 06

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

This position serves as a primary point of contact for employees and guests, delivering a high-quality, service-oriented experience across the Atlanta campus. The role is responsible for providing on-site administrative and hospitality support.

The Concierge partners with internal teams and service providers to support day-to-day operations, including but not limited to meeting space management and workplace hospitality services. This role helps ensure a seamless, responsive, and professional campus experience for all employees and their guests.

Principal Duties & Responsibilities

• Serve as a highly visible, on-site presence and primary point of contact for employees and guests 
• Deliver a welcoming, professional, and service-oriented experience across the campus 
• Provide responsive, on-demand support by addressing employee and guest needs, questions, and service requests 
• Triage requests and connect individuals with appropriate teams or resources 
• Provide first-line technical support for common workplace and meeting-related issues, using standard procedures, checklists, and knowledge-based resources, including troubleshooting day-to-day login/access issues (within assigned scope), audio/video connection problems, basic hardware connectivity, peripheral setup, and routine device restarts.
• Serve as a backup resource for managing global conference room scheduling, ensuring accuracy and adherence to established processes
• Support resolution of scheduling conflicts, booking issues, and system-related challenges
• Assist with maintaining scheduling tools and ensuring meeting details are accurate and up to date
• Oversee day-to-day readiness of meeting spaces, ensuring rooms are clean, functional, and aligned with meeting and event requirements
• Conduct routine checks of meeting spaces to confirm setups, technology readiness, and overall presentation
• Coordinate with Onsite Management, Facilities, AV, and other partners to address campus issues and maintain a high standard of space quality
• Monitor meeting spaces throughout the day and coordinate resets between meetings to support seamless transitions
• Ensuring the office remains clean and orderly by performing regular checks of janitorial, repairs/maintenance, and addressing deficiencies through appropriate channels
• Support coordination of onsite meetings, employee programs, and campus events
• Execute event setup and day-of support in partnership with catering, facilities, building management and AV
• Ensure meeting space setup aligns with event requirements and stakeholder expectations
• Troubleshoot common and low-complexity A/V or meeting-technology issues using documented procedures (e.g., cable/input selection, volume/output settings, device restarts/pairing steps).
• Support day-to-day hospitality operations to ensure a seamless meeting and workplace experience
• Assist with ordering, organizing, and maintaining campus supplies
• Provide administrative support related to parking, campus communication, scheduling, coordination, and service delivery
• Provide administrative support related to parking, after hours badge access, campus communication, scheduling, coordination, and service delivery
• Collaborate with internal teams (Building Management, Facilities, AV, Catering, Security, Corporate Communications) to support campus activities
• Communicate clearly with stakeholders to confirm logistics, expectations, and service needs
• Assist in coordinating any onsite company events – including confirmation of set up and take downs and that cleanup is completed
• Respond to and resolve service issues, last-minute requests, and adjustments with professionalism and urgency
• Escalate issues appropriately to ensure timely resolution and a positive customer experience
• Provide occasional support outside standard business hours for meetings and events
• Support team coverage needs, including backup support for scheduling and other key responsibilities
   

Job Specifications

• Associate or bachelor’s degree in hospitality, business, communications, or related field (or equivalent experience)
• 2–4 years of experience in hospitality, customer service, workplace services, or a related field
• Experience providing front-line, customer-facing support in a professional environment
• Basic technology aptitude and first line-line troubleshooting capabilities
• Strong customer-service mindset with the ability to deliver responsive, on-demand support in a fast-paced setting
• Excellent organizational and time management skills with strong attention to detail
• Ability to manage multiple priorities in a fast paced, customer focused environment and adapt to changing needs with a high level of professionalism
• Maintain strong attention to detail across scheduling, logistics, and service delivery
• Strong written and verbal communication skills, with the ability to interact effectively with employees, guests, and partners at all levels
• Proficiency in Microsoft 365 tools (Outlook, Teams, Excel, Word)
• Ability to learn and navigate workplace systems (e.g., scheduling or event management platforms)
• Demonstrated problem-solving skills with the ability to respond to service issues in real time
• Team-oriented mindset with the ability to collaborate effectively across functions
• In office expectations of 4-5 days per week.

Preferred

• Experience supporting meetings, event, or conference center operations
• Familiarity with conference room scheduling or workplace management systems (e.g., EMS or similar platforms)
• Experience working in a corporate or campus environment
• Exposure to coordinating vendors or service partners (e.g., catering, AV, facilities)
• Interest in hospitality, workplace experience, or event planning as a career path

~IN1

#LI-LS1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$52,440.00-$99,100.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum