Quality Liaison B-Crew

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What we offer:

Group Summary:

SUMMARY OF RESPONSIBILITY

The Customer Liaison will be the link between MSSC and the customer’s production facility; preventing or resolving quality issues before, or as they arise.

Job Security

• Serves as a liaison to manufacturing for quality and product related questions.  Research customer requirements in order to make well-informed decisions.
• Completes the weekly quality report with accurate information on appropriate tabs. 
• Supports continuous improvement efforts.  Engages in analysis activities and continuous improvement projects as requested.
• Demonstrates integrity and strong time management.
• Resolve quality, production, and logistic issues between MSSC and the customer.
• Supports Quality Engineering team by assisting with containment of product at customer and provide information for Quality Alerts.
• Ensure a safe working environment by observing safe work practices and by following all safety policies and procedures.
• Reports issues and works with the customer to address and/or recommend resolution of issues.
• Prepares appropriate paperwork and reports, as required, and presents and discusses with customer.
• Effectively maintains Containment Processes (work instructions, charting, reporting, etc.).
• Will also be required to conduct quality functions at MSSC when needed.
• Communicate effectively with both customer and MSSC, materials and quality departments
• Assist MSSC customer in problem resolution
• Ability to identify problems
• Report issues to both customer and MSSC.
• Needs to be self-motivated and have the ability to maintain duties in fast paced environment
• Summarizes and updates quality status information in order to clearly share with MSSC Quality Team.
• All other duties as assigned

Health & Safety

• Ensure all safety and non-safety plant rules and regulations are followed.
• Ensure adherence to established housekeeping standards.
• Respond immediately to items brought to his/her attention with respect to hazards, non-compliance issues.
• Adheres to Magna’s health and safety, environmental, operating procedures, policies and forms.

Fair Treatment

• Be respectful and courteous to my co-workers, supervisors, and managers, and customer.

Communication

• Attends weekly meetings to discuss safety, production, and quality related performance and goals.
• Maintain proper records and backup documentation.
• Communicate to all levels of the organization.
• Attend all monthly employee meetings.
• Attend all scheduled training sessions, and complete related course materials.
• Provide feedback to employees (both positive and negative) on an ongoing basis.

Continuous Improvement

• Participate in internal audits.
• Participates in continuous improvement and cost reduction efforts for the department.
• Liaise with other departments to identify, analyze and resolve problems.
• Introduce or recommend changes to work methods, aligned with Mafact and MPS methodology.

Required Qualifications

• High School Diploma or equivalent.
• Bachelor Degree preferred; or equivalent combination of education and related work experience.
• 3 – 5 years of experience in the automotive industry with extensive customer interaction.
• Demonstrated strong written and verbal communication skills in order to effectively communicate with internal and external contacts.
• Demonstrated ability to represent the Company in a professional manner when performing all job duties.
• Must have excellent interpersonal skills to exercise influence at various levels and functions.
• Must be able to operate standard measurement tools (i.e. micrometers, filler gauges) and basic electrical equipment (test box).
• Basic computer background with ability to capture information using Excel / Word / PowerPoint and use email programs.
• Must be familiar with Customer Specific Requirements.
• Must be knowledgeable with IATF16949 and various other Quality related systems.
• Must possess excellent communication, negotiation and problem-solving skills.

Preferred Qualifications

• Seat building experience preferable.

CORE COMPETENCIES

• Organization and communication skills to effectively work with internal personnel, customers and suppliers.
• Teamwork to assist with customer concern items

The above statement reflects the general details considered necessary to describe the principle functions of the job identified, and shall not be considered as a detailed description of the work required inherent in the job.  Other duties may be assigned from time to time in order to support business needs.

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.