Sales & Operations Planning Analyst

At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life.

Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e-commerce business.

We are seeking a highly analytical and commercially astute Sales & Operations Planning (S&OP) Analyst to own the advanced analytics, scenario modelling, and performance insights that power our newly launched end-to-end S&OP process. This role is critical in enabling data-driven decision-making, balancing demand and supply, optimizing inventory investment, and delivering best-in-class customer service at optimal cost.

This is an exciting opportunity for a proactive and forward-thinking supply chain professional to make a measurable impact within a dynamic global business.

What you will be doing:

• S&OP Process Coordination & Governance:

• Coordinate the analytics and reporting framework supporting the monthly S&OP cycle (Demand Review, Supply Review, Executive S&OP).

• Ensure data integrity, version control, and alignment of assumptions across functions.

• Translate complex data into clear, actionable executive-level insights.

• Analytics & Scenario Planning:

• Conduct analysis to evaluate financial, service, and inventory trade-offs.

• Model inventory projections, optimization, and working capital impacts.

• Proactively identify imbalances, constraints, risks with mitigation recommendations.

• Performance Management & KPI Governance:

• Define, track, and support improving core KPIs: Forecast Accuracy & Bias, Service Level / Availability, DOTIF, Inventory Turns & Days of Cover, Obsolescence & Excess, Capacity Utilization, Working Capital

• Support root cause analysis and corrective action plans for performance gaps.

• Ensure alignment of operational metrics with financial targets and budget expectations.

• Cross-Functional Collaboration:

• Partner closely with Demand Planning, Supply Planning, Finance, and Commercial teams.

• Challenge assumptions constructively and ensure aligned plan across the business.

• Support new product launches, promotions, and lifecycle transitions.

• Continuous Improvement:

• Coordinate automation, standardization, and adoption of best practices.

What we need from you:

• Bachelor’s degree in Supply Chain Management, Operations, Business, Finance

• 3–5+ years of experience in S&OP, demand planning, supply planning, inventory management, or supply chain analytics.

• Experience working within a global, multi-channel business (retail/ecommerce).

• Robust understanding of end-to-end S&OP processes and IBP principles.

• Advanced Excel capability (complex formulas, Power Query, Power Pivot, scenario modelling).

• Experience with ERP systems (preferably SAP) and planning tools (e.g., SAP IBP).

• Strong data visualization skills (Power BI, Tableau, or equivalent).

• Ability to work with large datasets and perform statistical analysis for forecasting and inventory optimization.

• Highly analytical with strong problem-solving capability and commercial awareness.

• Strong stakeholder management and cross-functional collaboration skills.

• Professional certification (e.g., APICS/CPIM/CSCP or equivalent).

• Experience implementing or enhancing S&OP/IBP processes.

What you will get from us:

• Competitive salary and holiday allowance

• Company performance related bonus

• A pension contribution

• An exclusive staff discount

• 24/7 healthcare appointment support

• Hybrid working – 3 days in office & 2 days from home and flex start/finish times

• External private employee wellbeing support

• Access to Perkbox

• Volunteer days

• Team Recognition scheme

• Training and Development

• Holiday carry-over scheme

• Season-ticket travel loan

• Cycle to work scheme

• Parental Leave support

• Holiday trading (buy/sell) and extra holiday days for long service