Customer Care Team Lead (Poker)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Care Team Lead (Poker) based in Spain.

Join a fast-growing iGaming support organization where customer experience is at the core of product success. In this leadership role, you will guide and develop a customer care team responsible for delivering high-quality support to poker players across multiple channels. You will shape operational standards, improve service performance, and ensure seamless collaboration between support, product, and operations teams. This position combines hands-on leadership with strategic process improvement, giving you the opportunity to directly influence customer satisfaction and operational efficiency. Working in a dynamic, remote-first environment, you will play a key role in scaling support capabilities while maintaining a strong focus on quality, speed, and player experience.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Care Team Lead (Poker) based in Spain.

Join a fast-growing iGaming support organization where customer experience is at the core of product success. In this leadership role, you will guide and develop a customer care team responsible for delivering high-quality support to poker players across multiple channels. You will shape operational standards, improve service performance, and ensure seamless collaboration between support, product, and operations teams. This position combines hands-on leadership with strategic process improvement, giving you the opportunity to directly influence customer satisfaction and operational efficiency. Working in a dynamic, remote-first environment, you will play a key role in scaling support capabilities while maintaining a strong focus on quality, speed, and player experience.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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