Job Description
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking an Associate Account Manager to join our growing team in Troy, MI!
This position serves as the secondary service contact for the Account Manager & Producer. This position is primarily responsible for assistance with data entry, day to day servicing, contract reviews, eligibility, and production of materials.
How You Will Contribute:
Provide general assistance to assigned Account Managers
Help Account Managers prepare and review client paperwork, such as Renewal Questionnaires and Contracting/Renewal Paperwork
Report client enrollment adds, changes, and terminations to carriers/vendors within 5-business days of receipt, or by last day of qualified event window, whichever is soonest
Collect and review plan policies, contracts, certificates, plan documents, and SPDs and notify Account Managers of any errors or inconsistencies
Maintain documents in benefits administration portals (i.e., Employee Navigator, BAM)
Call carriers and customers to help resolve service issues
Audit first billing statement after renewal to verify plans, rates, and enrollment
Ensure compliance with Insurance Operations (IO); notify Account Manager of anything they see that does not meet IO requirements, escalate to Team Leader if necessary
Print, assemble, and ship enrollment kits, proposals, and other documents as directed by Account Manager, Team Leader, and/or Producer
Ensure all applicable data is kept accurate and files maintained
Promote teamwork, positive attitude, and commitment to department/agency goals
Follow agency guidelines, policies, and procedures
Licenses & Certifications:
Must obtain state Life and Health Insurance Licenses within 90-days of employment
Skills & Experience to be Successful:
High School diploma or equivalent
Bachelor’s Degree ▪ Proficient with MS Office Suite
Exceptional oral and written communication
Ability to maintain a high level of confidentiality
Prior employment or internship in an office setting
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.