Job Description
At ALS, we encourage you to dream big.
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain at the forefront of the testing services industry, building an enviable reputation.
Junior IT Support
The ALS Northern Europe region is a part of the ALS Group. The sub-region consists of approx. 600 employees with laboratories in Denmark, Finland, Norway and Sweden.
Location: Sollentuna & Danderyd, Sweden
About the Position
Join ALS as a Junior IT Support and play a key role in managing and optimizing our IT infrastructure. Your responsibilities will include diagnosing and resolving hardware, software, and network issues, improving system functionality, providing remote technical support, ensuring IT compliance, and participating in local and sub-regional IT projects. This role is ideal for someone with a passion for IT, strong problem-solving skills, and a commitment to continuous professional development.
Specific Responsibilities
- Record and address incidents/service requests, through our helpdesk system.
- Oversee, set up, and maintain IT devices for end-users.
- Actively monitor systems for vulnerabilities and respond promptly to any security incidents.
- Manage and implement updates for software and hardware.
- Contribute to a range of IT projects, supporting delivery and implementation. Work closely with other IT teams to ensure cohesive IT operations and project alignment.
- Maintain and update an inventory of IT components and equipment.
- Maintain and update IT-related documentation to meet ISO accreditation standards and ensure IT operations comply with regulatory requirements.
- Participate in budget planning for IT expenditures.
- Communicate and coordinate with third-party support and vendors.
- Travel to various locations for on-site resolution of issues not manageable remotely.
About you
Skills and Behaviours:
- Windows clients and servers (physical and virtual)
- Experience with virtualization tools such as Hyper-V
- Helpdesk ticketing systems (ticket lifecycle, ITIL basics)
- Demonstrated ability to create clear and concise documentation, end-user guides, how-to guides, and technical process guides
- Proven experience in IT support, preferably in a laboratory or ISO-regulated environment
- TCP/IP networking - basic principles and active troubleshooting
- Proven proficiency in mainstream applications, including Microsoft Office
- Office 365 – knowledge including Teams, Exchange Admin & SharePoint
- Knowledge of Active Directory
- Experience working with hardware vendors and 3rd party service providers
- Motivated to stay updated with IT trends and technologies through continuous learning
- Strong communication skills with a patient and understanding approach to resolving user issues
- You are motivated, with a strong drive to excel in your role
- Proven capability to prioritize tasks effectively and meet demanding deadlines
- You are a collaborative team player who works well with others
- Willingness and ability to travel to remote sites for IT service provision and maintenance activities
- A valid driver’s license is required
Experience and Qualifications:
- At least 1-3 years of experience as an IT Technician within an enterprise environment
- Tertiary qualification in IT and/or extensive practical experience
- Full professional proficiency in English and Swedish is essential.
What can you expect from us?
- At ALS we believe that the people we employ are what makes ALS the great company it is today
- An excellent opportunity for a motivated and skilled person looking to develop a career within an international company
- A global network with a lot of peers to support your success in the region
- An inclusive, global company where your opportunity to make an impact is endless
Looking for further details?
- The position is a permanent employment on a full-time basis with 6-month trial period.
- Please contact Abubakar Saddiq, Interim IT Operation Manager EU Northern Europe Russia/Central Asia/Saudi Arabia, [email protected] , for further details about the position.
- If you think that the position description matches you, we highly encourage you to apply as soon as possible as we will interview candidates continuously. If you don't match all the requirements, please demonstrate how your interest in ALS might compensate for this.
- Apply by providing a cover letter and CV in English.
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.
Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.
At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.