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What are the Key Deliverables in this role?
Financial Outcomes
- Handling of team members of minimum 5
- Oversee daily, weekly, and monthly reconciliation of customer orders against inventory logs, shipping manifests, and payment gateway/bank settlements.
- Manage end-to-end sales order (SO) creation from customer POs across GT/MT/Ecom channels, ensuring adherence to defined SLA
- Identify and resolve order-related issues such as mismatches, short closures, missing lines, and system/portal errors to ensure uninterrupted processing
- Investigating of Mismatch in pricing PO V/s SAP, SO creation
- master errors
- Knowledge of order types, shipping conditions, incoterms (if international), and cut-off adherence
Customer Service
- Daily Coordination with CFAs on credit notes/ invalid POD’s or other delivery cases
- Strong understanding of Order-to-Cash (O2C) lifecycle
- Ensure adherence to SOPs, internal controls, and audit requirements within order management processes.
- Managing of overseeing order Creation, updating, and sales orders, quotes, and service orders in SAP HANA
- Ability to manage team order exceptions: pricing mismatches, stock allocation issues, delivery blocks, credit holds, customer
Internal Processes
- Proficiency in SAP HANA - ERP order processing
- SAP examples: delivery/PGI coordination, billing interface awareness
- knowledge of MS Excel (pivot, lookups, data validation; ability to manage trackers)
- Experience with ticketing/workflow tools for order exceptions and tracking
- Familiarity with reports/dashboards
Innovation and Learning
- Drive efficiency benefits in line with GCC Targets
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What are the Critical success factors for the Role?
- Bachelor/master’s degree in commerce / MBA
- 8-10 years relevant experience
- Understanding of Order management process and Reconciliation/Dispute management
- Excellent communication, interpersonal, negotiation, and presentation skills.
- Ability to handle team and work Independently when required
- Working knowledge in SAP.
- Proficiency in MS Office Mandatory Language Requirements (spoken), if any:
What are the Desirable success factors for the Role?
- Knowledge of S4 Hana
- Strong Thinking and analytical ability
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