Director, Account Management
Job Description
Are you driven by data, measurable results, and continuous improvement? Do you excel in high-performance environments where speed, accountability, and innovation define success? If you’re ready to help shape the future of ecommerce technology, Cymax Group Technologies wants you on our team.
At Cymax Group Technologies, we enable leading brands and retailers to compete and win in the digital marketplace through advanced technology, data-driven insights, and optimized logistics. We are a tech-enabled brand accelerator operating in home, lifestyle, and adjacent categories. Our proprietary platforms—Channel Gate and Freight Club—combine automation, AI, and more than two decades of ecommerce expertise to streamline multi-channel selling, increase operational efficiency, and drive scalable growth.
We support hundreds of partners across North America, helping them navigate and outperform within complex marketplaces such as Amazon, Walmart, Wayfair, and others. Our focus is simple: deliver performance, remove friction, and create sustainable competitive advantage for our partners.
Recognized as one of Canada’s fastest-growing technology companies, Cymax Group fosters a high-performance culture built on grit, agility, and accountability—where we take ownership, use data to drive clear decisions, think strategically while executing with precision, and consistently raise the bar to deliver results today that position us for tomorrow.
About The Role:
The Director of Account Management will play a crucial role in driving the success of our vendor partnerships and overall business growth. This role owns the performance, relationships, and outcomes of our vendor portfolio. They will be responsible for overseeing the account management team, developing strategic initiatives, and ensuring the successful execution of vendor management processes.
The ideal candidate is both a relationship leader and an operator with strong leadership skills, a proven track record in account management, and a passion for driving results. They thrive in high-demand environments, effectively manage competing priorities, and focus on initiatives with direct business impact.
This is a hybrid role, working up to 2 days a week in our corporate headquarters in the vibrant Gastown area of Vancouver, BC.
What You’ll Do:
Key Leadership Responsibilities:
- Team Leadership: Oversee resources, staffing, and budgets to support the development of high-performing account management and vendor success teams. Provide mentorship and ongoing feedback to team members, including regular performance reviews.
- Strategic Planning: Work alongside the Leadership team to create strategies and roadmaps that support business objectives. Contribute to the development of strategies and methodologies to optimize business processes.
Key Role Focus Areas:
- Account Management Oversight: Lead the account management team, including portfolio allocation, training, and coaching of team members.
- Vendor Success Oversight: Lead the onboarding and business development teams. Develop strategies that will support category expansion, new vendor acquisition, and vendor onboarding.
- Vendor Management: Own vendor accounts (new and existing) and management framework. Define and implement vendor management standards, including cross-functional communication, response times, and SLAs.
- Vendor Growth Planning: Develop and execute vendor-level growth plans, including business development, vendor strategy, and program execution.
- Program Execution: Negotiate and create roadmaps for successful rebate agreement, pricing/exclusivity agreement, vendor agreement and promotional programs.
- Cross-Functional Collaboration: Partner with various teams, including finance, vendor operations, merchandising, marketing, and marketplaces to maximize vendor opportunities and align strategic initiatives.
- Promotional Planning: In partnership with marketing, develop and execute promotional strategies that aligns with the retail & merchandising calendars
- Process Improvement: Identify and implement process improvements to enhance vendor operations and address escalations effectively. Partner with finance and FP&A on vendor-level forecasting.
What Success Looks Like
- Meeting or exceeding revenue and margin targets
- Coordinating across teams to execute high-impact projects efficiently.
- Driving growth with current vendors as well as accelerating new vendor expansion.
- Effectively identifying and communicating blockers, ensuring timely resolution and progress.
Who You Are:
- Proficient in account or vendor management, preferably in an ecommerce or retail environment.
- Strong leadership skills with the ability to mentor and develop a high-performing team.
- Excellent communication, organization and negotiation abilities.
- Strategic thinker with the ability to develop and execute complex initiatives.
- Detail-oriented with a focus on driving results and meeting targets.
- Comfortable navigating competing priorities in a fast-paced environment.
- Strong collaboration skills with a proactive, solution-oriented mindset.
What We Offer
- Impact: Your work will directly influence the success and growth of our business.
- Growth: Opportunities for professional development and career advancement.
- Hybrid-First Environment: Embrace flexibility and choice.
- Culture: A collaborative and supportive work environment where your contributions are valued.
Our Values
Our core values are the compass that guides our actions, unites our team, and shapes the future of our company:
- Grit & Agility: Forge Ahead, Pivot Fast
- Accountability: Bring It, Own It, Commit
- Go the Extra Mile: We Go Above & Beyond
- Understand the Map & the Terrain: Master the Details & the Big Picture
- Data Drives Decisions: Absorb Complexity & Transmit Clarity
- Think Beyond Today: Tomorrow's Vision, Today's Action
Compensation & Benefits
We are committed to transparency in our hiring process. The expected salary range for this role is between $130,000 and $150,000, depending on various factors including experience, skills, training and certifications, market demands, and organizational needs. Our salary ranges are determined by role, level, and location.
We offer a comprehensive range of benefits which includes:
- Health and wellness support for our team members and their families including an employee assistance program
- Comprehensive benefits package, including health and dental benefits
- Paid time off
- Easy access to online and phone-based counselling services
- And a hybrid-first flexible work environment.
Join Our AI Journey at Cymax Group!
At Cymax Group, we thrive on innovation and entrepreneurship. As an AI-first organization, we are on an exciting journey to continuously grow and evolve our focus on AI, empowering our people at all levels. Our fast-paced environment encourages agility and nimbleness, enabling our team to adapt swiftly to changing market dynamics. We're passionate about continuous learning and growth, offering opportunities for professional development. Our data-driven decision-making ensures that we make informed choices that lead to success. If you're excited about making an impact and being part of a dynamic, AI-empowered team, you'll feel right at home here.
Join us and bring your passion for data to drive impactful insights and innovation in our e-commerce journey! Please submit your resume detailing your relevant experience and why you are a great fit for this role.
Accessibility
We can provide accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
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