Enterprise Systems Specialist

Duties & Responsibilities Serve as resource on process/functionality issues for Banner and other enterprise systems. Assist users in functional areas to understand and apply system processes, and provide subject-matter expertise to internal and external clients as required. Provide highest level understanding of the University's enterprise information systems. Focus includes continued process and workflow analysis, enhanced module functionality, and application/upgrade support. Manage and coordinate information systems problem solving, solution development, decision-making, and participate in planning that will further the mission and vision of the current and future business environment. Recommend action to improve operations and correct sources of error in information that impacts University Human Resources, Financial and/or Student activities. Facilitate quality improvement efforts. Support production critical activities during non-business hours, as needed. This may require evening or weekend hours, depending on the business cycle of the University. Keep informed of and apply contemporary technology related to enterprise systems. Interact with vendors regarding software upgrades, patches, etc. Perform other related responsibilities as assigned as appropriate for an Enterprise Systems Specialist.