Back to jobs
Job Description
- Design support content experiences for users, aligned with product goals and informed by customer knowledge, competitor/industry data, technical capabilities and journey insights.
- Ensure creation and delivery of accurate, effective, high-quality content for all supported channels across locales. Drive prompts and moderate output of AI-enabled content creation or publishing tools. Draft and publish content in exception cases where needed. Provide feedback to technical teams to help improve functionality and efficiency of AI content drafting tools.
- Stay up-to-date on best practices for “source-of-truth” information structure for consumption by AI tools.
- Collaborate with stakeholders for content project management and approvals. Advocate for users with executive product support partners and product managers/engineers.
- Optimize content and associated workflows/multimedia. Measure and report on effectiveness of support content experiences.