Network Operations Center (NOC) Operator at Center for Public Partnerships & Research

50% - Enterprise Job Scheduling Management:

Automation Operations & Development: Develops, maintains and implements automation workflows and scripts to streamline university processes.
Schedule Management & Integrity: Maintains accurate production schedules and proactively communicates deadlines and status updates to appropriate departments.
Workflow Coordination: Monitors and supports automated data workflows between internal university systems and external vendors.
Troubleshooting & Process Optimization: Diagnose and resolve scheduling errors and job failures. Identify redundant manual tasks and transition them into automated solutions.
Incident Follow-Up & Resolution: Performs follow-up on job scheduler-related incidents and assists with the resolution, collaborating with both internal & external customers.
Reporting & Documentation: Creates reports using various job scheduler tools for internal use as well as for customer requests and leadership.
Continuous Improvement: Collaborate with team members to design and enhance scripts to improve various processes, minimize manual interventions, and increase productivity.

45% - Data Center Operations Management:

Monitoring & Event Response: Monitor and respond to data center environmental, mechanical, security, network, and server monitoring systems, assuring the health of KU's Data Center and Enterprise Network.
Operational Documentation: Regularly review, maintain, and update existing Data Center Operations documentation, processes, and procedures to ensure they align with industry best practices.
Incident Management & Escalation: Troubleshoot operational incidents as they occur, apply structured problem-solving techniques, escalating as necessary, coordinating with other IT teams as needed.
Disaster Recovery Support: Participate in disaster recovery planning, testing, exercises, and execution.
Service Alert/Major Incident Management: Serve as the Service Alert/Major Incident Manager during incidents, following documented incident and communication processes.
Professional Development: Stay current with the industry trends and advancements with job scheduling, DC operations, and IT security.

5% - Other duties as assigned:

Network Operations Center (NOC) Operator