Field Service Representative III

Overview.

 

• Latest underground mine development w/in 2hrs drive to Rockhampton/ Capricorn Coast
• 7/7 Lifestyle roster & new camp accommodation provided
• Base salary + site allowance + bonus + super + car

 

Komatsu (Joy Global Australia) are supporting the latest underground mining development located in the southern Bowen Basin with brand new machinery and a strong team of technical service technicians, ensuring a safe and highly productive environment.

 

Due to internal promotion, we’re seeking a Mechanical Service Technician to join the team to provide their expert advice on a range of Joy machinery including; continuous miners, shuttle cars, feeder breakers & multi-bolters.

 

You’ll be offered a tool of trade vehicle, new comfortable accommodation & meals and an attractive roster and remuneration package.

 

This is a full-time permanent position, offering career development and advancement opportunities.

 

About you.

 

You’re looking for a gig as close to home as possible. You have an eye for detail and a passion for fault finding. You have a great attitude, a dedication to customer satisfaction & success, and believe that safety is paramount to everything you do.

You’re in it for the long haul. Your next move is a career move as you set out to achieve big things. You’re looking for personal development and career advancement opportunities with a global leading manufacturer of underground mining equipment.

Contributing to an enviable culture and being part of a team that is supportive and inclusive is the environment for you.

 

Joining the Komatsu team as a qualified Service Technician means we’ll be offering you:

• Lifestyle roster 7/7.
• Coal LSL.
• A fixed site location approx. 200km from Rockhampton.
• Opportunity to work on new mining equipment.
• New & comfortable accommodation provided whilst on roster.
• Job stability in a permanent position.
• An organisation that practices and promotes diversity & inclusion.
• A healthy salary package that includes car, roster allowance and bonus.
• 12 weeks paid primary carer's parental leave. 
• Fitness Passport.
• Ability to purchase up to 10 annual leave days per annum.
• Employee Referral Program offering a bonus of $4,500 if you successfully refer someone for trade role.
• Discounted corporate rates with HCF and a comprehensive Employee Assistance Program.
• Discounts with Toyota, Orix & Avis.
• Discounts at over 400 retailers Australia wide.
• Discounts on Apple, Dell, LG, Samsung, Xbox & PlayStation products.
• Access to free health & wellness resources.
• Access to thousands of expert-led courses across business, technology, and creative skills.
• Salary sacrifice and car lease options.
• Access to thousands of expert-led courses across business, technology, and creative skills.
• Ongoing training and career development.

 

Key responsibilities:

 

• Provide customers with pro-active advice and support, increasing equipment performance and productivity.
• Facilitate Flawless Start-up plans in line with global policy.
• Develop and standardize equipment and system commissioning plans.
• Provide advanced technical support for equipment in the field.
• Coordinate new product field trials and document results including any opportunities for product enhancement.
• Collate field data and evidence for Root Cause Analysis (RCA) activities for major failures and unresolved reliability issues.
• Engage with key stakeholders to identify opportunities to offer solutions for customer needs.

Key requirements:

 

• Mechanical Trade.
• Hydraulic qualifications.
• Experience in mining manufacturing and engineering or in a similar heavy engineering environment with an emphasis on field applications.
• Exposure to mining systems and applications.
• Experience in new product introduction for mining systems or heavy mobile machinery.
• Working knowledge of mining system planning and operation at a mine site.
• Intimate knowledge of field engineering problem identification and resolution processes within various aspects of the KMC business.
• Detailed knowledge of appropriate Australian Standards, Mines Department regulations and Hazardous Area Standards.