Network Operations Associate

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

 

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

 

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

 

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

Overview
The Network Operations Associate is responsible for ordering and managing telecommunications circuits and trunks across our network operations workflow. This includes working with T1, MUX, and DS3 (types of network circuits), Meet Points (connection points between carrier networks), and Trunks (the traffic channels built on top of a circuit to carry calls). 

The role involves processing new, augment, downsize, and disconnect orders for trunking-only and combination orders, as well as new and disconnect orders for MUX and DS3 circuits. 

The ideal candidate will utilize Incumbent Local Exchange Carrier's (ILEC) online portals. They will also use Neustar (a third-party order management platform) for processing orders, checking statuses, managing rejects/resolution, clarifying error status (jeop) notifications, and obtaining accurate service order completions.

Additional Responsibilities:

• Strive for order accuracy, conduct follow up, and escalate with the service provider based on standard response intervals 
• Conduct research on historical data to verify clarifications based on current inventory 
• Foster relationships with ILECs and providers to successfully implement network changes in a timely manner 
• Work with the Testing team to resolve issues with trunk and transport orders 
• Assist with process documentation 
• Submit requests for SS7 (a protocol used to set up and manage calls across carrier networks) implementation and disconnect 
• Assist PSTN (Public Switched Telephone Network — the traditional telephone network) customers to resolve issues with ordering and completion 

Qualifications: 

• Advanced english level 
• Attention to detail and ability to manage a high volume of orders with changing priorities 
• Ability to take ownership, determine next steps, and attempt resolution when issues arise 
• Comfortable working with deadlines, including proactive follow-ups and escalation when needed 
• Good decision-making and reasoning skills, particularly in operational or troubleshooting scenarios 
• Experience or aptitude for project coordination or project-management-type work 
• Good communication skills to work with carriers, vendors, customers, and internal teams 
• Telecommunications experience is a plus; candidates from network operations, technical support, or project-driven operational roles are encouraged to apply 

Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.