Job Description
Job Description
Are you ready to help create inspirational guest experiences and bring the LEGO® brand to life every day?
Join the LEGO® Brand Retail team at our new LEGO Beacon Store - Prague Centrum or already existing LEGO Store - Westfield Chodov and help us turn every visit into an unforgettable experience. We are looking for energetic and enthusiastic individuals who are passionate about leading teams, supporting store operations and delivering outstanding guest experiences.
Core Responsibilities
As a Supervisor, you will play a key role in supporting the Assistant Store Manager and Store Manager in the daily operation of the business. Through your leadership, positivity and passion for retail, you will help create a welcoming and engaging environment for both guests and team members.
Lead the team during your shift and be a role model on the shop floor.
Support daily store operations by supervising the team, resolving operational challenges and ensuring all activities are carried out in line with LEGO® Brand Retail standards and procedures.
Support store performance and operational excellence.
Assist with scheduling, attendance monitoring and workforce planning. Help maintain stockroom organization, product availability and loss prevention standards while ensuring operational routines are executed effectively.
Deliver exceptional guest experiences.
Lead and inspire the team to provide outstanding service to every guest visiting the LEGO® Store. Promote a culture of engagement, fun and excellence while supporting commercial and operational goals.
Support merchandising and store presentation.
Partner with store leadership to maintain high visual merchandising standards and ensure the store reflects the LEGO® brand at all times.
Promote a safe and positive work environment.
Follow all health and safety procedures and contribute to a workplace where team members feel supported, respected and empowered to succeed.
Play your part in our team succeeding!
The LEGO Group is a family-owned, international business and collaboration shapes everything we do. As a Supervisor for LEGO® Brand Retail, you will help shape the experience our guests have with the LEGO® brand every day. We are looking for individuals who can inspire others, lead by example and contribute to a positive, team-oriented and safety-first environment.
Do you have what it takes?
• Previous experience leading a team in a retail, hospitality or customer facing environment is preferred
• Passion for the LEGO® brand and its values
• Strong communication and relationship building skills
• Ability to work effectively as part of a team
• Basic computer skills are an advantage
• Experience working with children is welcomed
• Flexibility to work evenings, weekends and during peak trading periods
Typically Supervisors:
• Lead the team during daily store operations and act as a role model on the shop floor
• Support operational and commercial priorities while delivering exceptional guest experiences
• Coach and motivate team members through daily feedback and support
• Partner closely with store leadership to ensure a safe, productive and engaging store environment
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here is what you can expect:
Family Care Leave - We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.