Specialist Agent I, Debris Management (12-month term)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

47,100 - 57,500

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We're looking for a Debris Management Specialist Agent to join our growing team for a 12-month secondment!

Who are we?

The SOI (Support Opération Indemnisation) department handles the administrative aspect and analysis of total loss files, as well as vehicle management (carcass). In particular, the team handles the transfer of ownership to the SAAQ, follows up with recyclers and maintains close collaboration with all parties involved, with the aim of providing excellent customer service and closing files quickly and correctly.

The role

The objective of the position is twofold: firstly, to manage the vehicle declared a total loss, and secondly, to handle SAAQ documentation (from the creation of the power of attorney to the official transfer of ownership). The agent must also keep track of files through to closure, analyze estimates to produce the total loss document, and resolve special cases by proposing solutions while guiding the expert.

Office: Montreal, Laval, Quebec City or St-Hyacinthe

The hybrid model includes 2 days of office presence.

What you'll be doing here :

• Perform various daily administrative tasks such as document creation, data entry, related to debris management.
• Support the expert in the processing of administrative tasks in total loss files.
• Manage correspondence and ensure quality and accuracy of information.
• Transcribe data from documents or databases using standard practices.
• Respond to various requests from stakeholders.
• Support projects or new initiatives upon request.

What you bring to the table:

• Administrative Technician or equivalent combination of education and experience
• 3 years minimum of experience in an office environment
• Legendary customer service and relationship building 
• Exemplary written and verbal communication
• Highly organized and able to manage workflow efficiently without continuous supervision
• Team player with a positive attitude
• Demonstrated ability and willingness to learn
• Proficiency in MS Office (Word, Excel and PowerPoint)
• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.