SaaS Implementation Consultant – Life Sciences

About the role

As a SaaS Implementation Consultant, you will act as both a business consultant and expert advisor, guiding customers through the implementation lifecycle of Binocs. This AI-driven solution optimizes scheduling and planning for QC laboratories and Cell & Gene Therapy facilities, transforming complex workflows into streamlined, data-driven processes. Your mission will be to deliver tailored configurations that integrate seamlessly into the customer’s business environment, driving measurable impact and long-term success.

In this role, you will:

• Analyze and Understand Business Processes:

  • Prepare, lead, and follow up on customer workshops to uncover current set-up (business and dataflow), value expectations, and current way of working

  • Dive deep into the operational workflows of laboratories and supply chains, identifying opportunities to enhance efficiency and productivity with business-savvy Binocs configuration

• Design and Configure Solutions:

  • Collaborate with the Solution Team to translate business challenges into actionable Binocs solutions that align with the customer’s goals.

  • Perform hands-on configuration, adapting Binocs to fit complex customer requirements.

  • Prepare and drive workshops to iteratively present and improve the proposed solutions.

  • Develop and execute testing strategies to ensure high-quality deployments.

• Lead Strategic Implementations:

  • Manage end-to-end implementation projects, ensuring milestones are met on time and within budget.

  • Follow and refine Binocs’ proven implementation methodology, balancing structure with flexibility to meet unique client needs.

  • Engage and educate stakeholders by clearly communicating project plans, design choices and implementation risks to technical and non-technical stakeholders.

• Ensure user adoption of sustainable set-up

  • Steer implementations around “why” (value, problem statements) Customer is implementing.

  • Provide training and knowledge transfer to enable self-sufficient customer teams.

  • Start up adoption process throughout implementation, to ensure and hand over in-use customer to Customer Success Manager.

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