Job Description
About Patelco Credit Union
Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California with branches throughout Northern California.
We are here for our members throughout all their stages of life. Meeting them with the products and services to help them plan purposefully for their futures and to secure our life-long partnership as their trusted financial advocate. As one team, we are all committed to delivering service, empowering financial literacy, creating products, and providing new technology for our members.
We believe that work should be rewarding, challenging, and enjoyable. We’re dedicated to creating a positive and supportive culture where our team members can thrive. If you’re looking to use your skills and knowledge to make a difference in our members’ lives, Patelco could be the perfect fit for you.
Overview
In this role, responsibilities will include ensuring timely and accurate vehicle lien perfection. The successful candidate will have the ability to handle multiple priorities in a fast-paced environment and possess excellent interpersonal skills. They will possess a broad understanding of auto purchase and lending processes.
Responsibilities
Proficient in California title processing/lien perfection
Responsible for the management of assigned branch loan files, which may include escalated member and team member calls
Assists with the research and resolution of complex DMV title problems
Represents Patelco at DMV Field Offices
Recommends to management solutions to title issues.
Works with DMV, Dealers, and other financial institutions to effectively resolve member situations.
Provides training to new team members
May assist with department reporting and projects as required
Meets and occasionally exceeds goals
Thorough understanding of policy & procedures related to area of responsibility
Works under general supervision with limited decision-making authority within established guidelines
Support management decisions and implement directives as required
Other duties as assigned
Functional Competencies
- Must be well organized, detail oriented, and have effective written and verbal communication skills.
- The ability to handle multiple priorities in a fast-paced environment
- Must be a team player who demonstrates flexibility in achieving the goals of the department
Qualifications
- 2 Year Degree Preferred
- 2+ Years Vehicle Title Experience
- Proficient typist – 35 WPM
- Previous Customer Service Experience required
Must be well organized, detail oriented, and have effective written and verbal communication skills.
The ability to handle multiple priorities in a fast-paced environment
Must be a team player who demonstrates flexibility in achieving the goals of the department
Target Base Pay
$29 / hr
Compensation at Patelco
Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a Short-Term Incentive (STI) program for all regular positions and a wide range of medical, dental, vision, financial, and other benefits.
We Offer
Physical Health:
- Exceptional Medical, Dental, Vision, and Life Insurance benefits
- Rewards for completing wellness related activities
Financial Health:
- Competitive compensation packages with bonus opportunity
- 401(k) with 3% Safe Harbor and 5% employer match
- Discounts on loan products
- Tuition reimbursement
Emotional Health:
- Employee Assistance Program (EAP)
- PTO for part-time and full-time positions
- Paid holidays
Personal Development:
- On-the-job training and skills development
- Internal transfer opportunities for career growth
- Volunteer work
Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans
IND123
- 2 Year Degree Preferred
- 2+ Years Vehicle Title Experience
- Proficient typist – 35 WPM
- Previous Customer Service Experience required
Must be well organized, detail oriented, and have effective written and verbal communication skills.
The ability to handle multiple priorities in a fast-paced environment
Must be a team player who demonstrates flexibility in achieving the goals of the department
Proficient in California title processing/lien perfection
Responsible for the management of assigned branch loan files, which may include escalated member and team member calls
Assists with the research and resolution of complex DMV title problems
Represents Patelco at DMV Field Offices
Recommends to management solutions to title issues.
Works with DMV, Dealers, and other financial institutions to effectively resolve member situations.
Provides training to new team members
May assist with department reporting and projects as required
Meets and occasionally exceeds goals
Thorough understanding of policy & procedures related to area of responsibility
Works under general supervision with limited decision-making authority within established guidelines
Support management decisions and implement directives as required
Other duties as assigned
Functional Competencies
- Must be well organized, detail oriented, and have effective written and verbal communication skills.
- The ability to handle multiple priorities in a fast-paced environment
- Must be a team player who demonstrates flexibility in achieving the goals of the department