Technical Customer Service Representative - Health and Safety

Position Summary

The Technical Customer Service Representative provides knowledgeable support to customers by answering product-specific questions, recommending appropriate industrial solutions, and ensuring that orders are processed accurately and on time. 

Key Responsibilities 

• Respond to customer inquiries related to industrial Health and Safety product specifications, applications, and usage.
• Recommend suitable Health and Safety products and solutions based on customer needs and site requirements.
• Process incoming quotes and orders accurately, track order status, and communicate updates clearly to customers.
• Coordinate with sales teams, sales specialists, and customer service representatives for product-specific questions.
• Maintain accurate customer records, quotes, and communications in systems.
• Process daily reports for order status and follow up accordingly.
• Provide clear and timely updates on product availability, lead times, and delivery schedules.
• Coordinate onsite visits with clients and sales specialists. 
• Deliver training to customer service representatives on effectively asking targeted product-related questions to better understand customer needs.
• Support business development by identifying additional product opportunities and cross-selling when appropriate.
• Proactively identify customer needs and recommend relevant products or upgrades to maximize sales opportunities and enhance customer satisfaction.
• Additional responsibilities may be assigned as needed to support evolving team, departmental, or organizational goals.
• Adhere to all health and safety policies, actively maintain a safe work environment, and promptly report any hazards, incidents, or unsafe conditions to a supervisor.

Required Qualifications

• High school diploma or equivalent.
• Minimum 3-5 years of customer service experience or equivalent.
• Post-secondary education in a related field (asset).
• Health and Safety products experience (asset)
• Fluently communicates in both French and English across a range of routine and professional tasks; consistently understands and responds to instructions, inquiries, and conversations with ease*

 (*) This qualification is required as this role will be interacting with employees, managers, and suppliers across Canada regularly.

Working Conditions

• Hybrid work model: 4 days in office, 1 day remote.
• 40-hour work week.

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