Assistant Director of People & Culture

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About the role
Four Seasons Hotel Firenze is currently seeking an experienced Assistant Director of People & Culture to join the Team! This role oversees the daily P&C operations while supporting the Director of People & Culture in shaping and executing strategic initiatives focused on employee experience and engagement. The Assistant Director of P&C will deliver comprehensive HR support, collaborating closely with department leaders to address functional needs and drive people-focused solutions. The overarching objective is to position the property as an employer of choice within its destination.

What you will do

People Management :

• Cultural Advocate of the Golden Rule in every employee action
• Leads efforts to ensure today’s and tomorrow’s talent through commitment to proactive recruitment strategies, performance management and career development processes and discussions, in their hotel
• Act as an objective 3rd party in employee counselling, problem solving or conflict situation and communicate to Director of People & Culture any circumstances that may raise legal issues for the hotel
• Champions Top Talent. Actively supports succession planning for Top Talent managers. This would include, but not be limited to development plan, job enrichment, and task forces opportunities
• Supporting the Hotel as a Business Partner and guiding colleagues on P&C business partner essentials including but not limited to discipline, benefits, core and culture standards.
• Drives communication by hosting regular departmental meetings as necessary to support communication needs in their hotel.
• Fosters relationships with others as a coach, provides advice and suggestions that leads others to act in new and more productive ways.

Key Product Drivers

• Supports and drives company P&C initiatives to ensure successful implantation and compliance.
• Actively supports recruitment, selection, onboarding and development requirements
• Drives Standards Achievement as a champion for standards achievement through training, testing, campaigns, and initiatives in their hotel.
• Able to create, forecast, build and execute plans, budgets and policies and is able to drive change proactively
• Supervise all employee recreation programs, the full life cycle of the employee experience and employee communications
• Completes other tasks/projects as assigned by the Director of People & Culture. 

Financial Management

• Works to ensure that all P&C programs, initiatives, including learning resources are delivered under all budgetary circumstances.
• Evaluates and analyzes the effectiveness of P&C programs/initiatives for their added value and/ or return on investment in their hotel
• Works to improve labor costs and productivity results in line with Four Seasons business objectives and strategies in their hotel and shares best practices
• Supports the DP&C in analyzing compensation and benefits trends and make recommendations to address the balance between cost of compensation and benefits and the employee experience, when appropriate
• Able to assist with audits, market studies and trends for all compensation issues in their hotel

What you bring

• Minimum 3 years in a related position with Four Seasons or other organization. Experience in luxury hospitality is preferred.
• Demonstrated ability to build trust and foster an open, inclusive work environment
• Proven capability to empower teams and encourage ownership and accountability
• Strong communication skills, with a commitment to transparency and regular, honest dialogue
• Commitment to continuous development, both personally and for team members
• Track record of delivering high-quality, best-in-class results
• Ability to innovate, embrace change, and adapt to evolving business needs
• Strong sense of ethics, consistently doing what is right
• Working knowledge of Italian Labour Laws preferred
• Computer proficiency including Workday and Microsoft Office.
• Fluency in Italian and English (both written and spoken)
  

What we offer: 
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Employee Meals

Schedule & Hours:

• Full time position, based in Florence. Successful candidates must hold legal authorization to work in Italy at the time of application.