Internal Communications Assistant

Practice Group / Department:

Job Description

Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service.

With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected – defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do – ready to share in our ambition and help shape what comes next.

Because while individuals can do well, together we achieve something extraordinary.

The Role

The Internal Communications Assistant is an important part of the Communications team within the law firm’s Marketing and Business Development department. This individual works closely with the EMEAPAC Internal Communications Manager to design and produce engaging content across a variety of internal communications channels, including the firm’s intranet (Athena).

This role, based in our innovative and fast-growing Newcastle office, reports into the Communications Manager, and will work alongside the PR team, the Social Media team and the global / regional comms team.

Key Responsibilities

Working closely with members of the Marketing and Business Development function, as well as colleagues across Business Services, this role covers a broad range of internal communications activity.

Key responsibilities include:

• Design and develop internal communications visual assets, including support for presentations (PowerPoint), emails (branded templates), newsletters, plasma screens, Intranet (Athena) carousel imagery, and ad hoc campaign materials

• Manage incoming internal communications requests via the portal, ensuring timely triage and prioritisation. Flag complex, high-impact or campaign-related requests for escalation.

• Act as a key EMEAPAC contact for the Intranet (Athena), including the daily management of Intranet story posting, page updates and creation

• Use approved AI tools to support first-draft content creation, editing, summarising and repurposing communications for different internal channels, applying appropriate human review, judgement and quality control

• Explore AI-enabled tools and features that can help improve the efficiency, accessibility and impact of internal communications, including content planning, audience tailoring and basic performance insight

• Support the Internal Communications team on EMEAPAC news, including identifying and gathering story leads, stakeholder follow-up, and publishing across channels. This includes supporting on ad hoc campaigns as they arise

• Act as a quality control point for communications, ensuring consistency with branding, tone of voice and strategic messaging, and compliance with brand and house style guidelines

Key Skills and Experience

• Degree or equivalent level

• Intranet / SharePoint knowledge

• Design experience and / or an eye for good design. Experience with Adobe Creative Cloud suite, including Photoshop, Illustrator, InDesign or similar essential

• Strong PowerPoint skills and proficient in all Microsoft Office applications

• Strong organisational and time management skills with the ability to manage multiple projects simultaneously and meet required deadlines

• Creative and strategic thinker with an innovative mind and a “can do” attitude

• An interest in, and willingness to develop confidence using, generative AI tools to support communications tasks such as drafting, editing, summarising, ideation and content adaptation

• Ability to apply critical thinking when using AI-generated outputs, including checking accuracy, tone, inclusivity, confidentiality and alignment with brand, house style and strategic messaging

• Basic understanding of responsible AI use in a professional environment, including data protection, confidentiality and the importance of human oversight

• Collaborative and enjoys working as part of a high-performing and international team

• Appreciation and respect of the cultural and linguistic diversity of a large global organisation to ensure internal communications strategies are inclusive

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Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. 
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.