PT Bellperson-GCT

Position Summary: 

Under the general direction of Manager, Concierge, this individual is responsible for greeting and providing a warm reception to all of our guests and assisting with luggage transportation and storage. You will deliver exceptional customer service while offering guests information about services and the use of facilities and amenities at the Resort.

Key Accountabilities:

• Responding to guest inquiries and calls for assistance 
• Greeting guests by name whenever possible
• Delivering guest faxes, packages, flowers etc. 
• Organizing luggage assistance for individual guests as well as groups
• Offering information on the resort and resort events as well as information on local entertainment
• Drives all types of vehicles including standard, automatic and formula one transmission 
• Liaising and communicating with all appropriate operational departments
• Developing and cultivating strong working relationships with all stakeholders (guests, ownership and employees)
• Ensuring compliance with all licensing laws, health and safety and other statutory regulations
• Performing other duties as assigned or directed

Education and Qualification Requirements:

• Exceptional interpersonal and communications skills
• Customer service experience
• Previous hotel experience an asset
• Ability to handle multiple tasks and projects at one time
• Ability to stand for long periods of time
• Ability to lift 50 pounds 
• Valid Class 5 drivers license and clean Driver’s Abstract
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• A willingness to learn, develop and achieve new skills for personal and professional development
• Live GCC’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

Work Environment Considerations: Exposure to heat and cold, lifting, carrying, pushing, pulling, standing for long periods of time, non-traditional work hours