Data Centre Supervisor

This is a critical engineering role with an enviable list of high-profile customers. CyrusOne’s primary aim is to maintain a 100% uptime and deliver best in class service whilst operating some of the most efficient and cost-effective DC’s within the industry. This is a full-time role which hours are Monday – Friday 8am to 5pm. The role supports the region Data Centre Manager in overall responsibility for the buildings’ Electrical and Mechanical systems, both from a preventative and reactive maintenance perspective. Change management and incident management are also key elements of this role. This person must possess strong verbal, written communication skills and can lead others. As a company we focus on delivery. We collaborate, innovate, and find solutions that deliver results. We are the “glass half full” people that have a can do, positive attitude. We see opportunities where others see challenges.

Key Responsibilities

• To provide a point of communication with customer representatives during day-to-day operations and incident escalation.
• To monitor compliance to SLA deliverables to the client areas within the Data Centre, and action accordingly to ensure compliance.

• Management of Contractors PPMs and Service Repairs on Critical Data Centre Systems, all associated administrative duties. 
• Read, review, and amend Data Centre Electrical / Mechanical system drawings.

• Perform and Manage BMS monitoring and carry out primary response to Critical & Non-Critical Alarms. Must assist engineer’s performance of alarm diagnostic, generate RCA escalate, instigate repairs and process accordingly when they occur.
• Monitor and Perform Customer requests and escalate when required as per escalation procedure.

• Review, Dry-Run and Modify CyrusOne MOP’s,  EOP’s and SOP’s to reduce Human Error and ensure 100% uptime of the site.

• Must maintain a minimum of HVAP Status and relevant qualifications whilst in the role, perform switching on occasion and cover out of hours support when customer contracts dictate.
• Review and assign Reactive / Remedial works as raised on ticketing system on all Critical Equipment and building infrastructure.
• Provide onsite cover for DCM during holidays or sickness. 
• Provide Technical responses to Field Service bulletins from customers or equipment manufacturers. 

Equipment and building infrastructure to engineering team 

• Ensure that RFCs are carried out following Change Management Process. Review of sub-contractors’ RAMS, competency records, and company QHSE requirements prior to PTW/ATW and customer QHSE control procedures.
• Ensure the provision of a safe and healthy working environment, and ensure compliance with all company policies and procedures, as well as client site policies, procedures and working arrangements, as required. Including raising and escalating of hazards when raised by staff.

Accountabilities

• Accountable to Data Centre Manager. 
• This post holder does not have any directly reporting staff however the candidate will be responsible for overseeing the 3rd party maintenance company and ensuring compliance to CyrusOne Policies and Procedures. 
• This post carries no direct budgetary responsibility.

Education      

• Recognised formal Electrical or Mechanical training 
• Knowledge of operation of critical building infrastructure (e.g., electrical, mechanical and fabric)

Training

• Experience working in Data Center Operations.
• Experience with BMS and Electrical Power Monitoring Systems.
• Knowledge of Capacity Management.
• Experience with Change Management and Incident Management Process.

• Team working.

• Leadership skills.
• Management and the undertaking of multi-discipline engineering tasks.

Experience 

(Essential)

• Strong written, verbal & PC communication skills in Spanish and English.
• Knowledge of Microsoft business applications (word, excel ETC). 
• Ability to prioritise work tasks according to criticality. 
• Adaptable and flexible in approach to work requirements.
• Effective problem-solving skills.
• Ability to remain calm under pressure.
• Reliable and punctual.
• Conscious & detailed approach to all work activities.
• Results/tasks orientated.
• Ability to perform tasks that require physical fitness.
• Good decision-making skills in an outage situation.
• Lead by example at adopting company policy and procedure.
• Man-management experience in a shift leader role. 

(Desirable)

• Previous experience of a customer-facing role.
• Experience in Emergency Response Team and evacuation procedures.
• Understanding of Risk Assessment & permit to work requirements.
• Understanding of waste management & documentation.

Aptitudes

• Positive and confident.
• Supportive leader & role model to others within the maintenance team.
• Professional approach & demeanour always producing quality workmanship with a smart appearance.

Character                               

• Committed to the delivery of excellent customer service.
• Positive contribution to supporting the business as it strives for “best in class”.
• Calm manner, able to work under pressure.
• Able to make sound decisions when needed.
• Physically fit and able to carry tools and components by hand up to 20kg.
• Able to ascend and descend vertical access equipment.
• Lead by example at adopting company policy and procedure.

Circumstances

• Must be willing to provide holiday and sickness cover at short notice and be flexible in their working patterns.
• Must be willing to be part of an OOH callout rota to support the data centre during emergencies or planned shut downs during nights or weekends.  
• Work and travel between European Facilities for training as required.
• Suitable candidate shall consent to a Background Check compliant with LOPDGDD and GDPR.

This Job Description is a guide to the work that you will be required to undertake.  It may be changed from time to time to meet changing circumstances.  It does not form part of your contract of employment.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.