Strategic Account Manager

  OnTrac is hiring a Strategic Account Manager!   Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!   Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.    Location: Remote - This position may be performed remotely in states where the company is authorized to employ individuals.  Compensation: The base pay range for this position is $104,800-157,200. Actual compensation will be determined based on experience, skills, internal equity, and other job-related factors. This position may also be eligible for bonus, commission, or other incentive compensation in accordance with the terms of the applicable plan.   Employment Logistics:    The Strategic Account Manager supports OnTrac’s largest existing customers by building strong relationships and ensuring exceptional service delivery. This is a long-cycle sales role focused on growing package volume through consultative engagement and operational support. The role works closely with the Director of Customer Success and internal teams to maintain customer satisfaction and drive strategic growth.    Unpacking the Benefits:     Employees are eligible for a comprehensive benefits package which may include:    Medical, dental, and vision insurance  Life and short- and long-term disability coverage  401(k) retirement savings plan with company match   Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours  Two (2) floating holidays per year  Paid sick leave*  Six (6) paid company holidays  Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave    Additional wellness and employee assistance programs    Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies.    The Must-Haves:    Bachelor’s degree or equivalent experience 6–10 years of experience in account management, sales, or customer success Mandarin speaking (written and verbal) Strong organizational, communication, and relationship-building skills Ability to travel up to 30–40%   Your Mission in Motion:    A summary of key responsibilities for the role is outlined below. Additional duties may be assigned as needed to support business objectives.  Drive volume growth by selling OnTrac’s solutions to existing strategic customers and securing long-term commitments. Manage day-to-day account operations, ensuring service excellence and timely resolution of customer needs. Collaborate with the Director of Customer Success on reporting, administrative tasks, and territory strategy. Prepare and deliver business reviews and presentations that highlight performance and growth opportunities. Represent OnTrac at industry events, trade shows, and customer meetings to strengthen relationships and brand presence. Leverage internal tools and best practices to support account planning, performance tracking, and customer engagement.   Paving your way to your success:    You excel in audience segmentation, persona development, and account-level targeting, ensuring campaigns reach the right decision-makers with precision. You demonstrate exceptional organizational and project management skills, balancing multiple priorities and budgets while maintaining accuracy and accountability. You communicate with clarity and influence, collaborating effectively across teams and levels to align strategies and drive results. You thrive in fast-paced environments, embracing innovation and leveraging AI-driven personalization to deliver measurable outcomes. You are data-driven and results-oriented, committed to optimizing performance and driving pipeline growth. Posting Timeline:    This job posting is anticipated to remain open for at least 15 days from the date of posting   Disclosures:    *Washington state employees are eligible for up to 56 hours of paid sick leave annually.    The salary range above represents the national range for this position. The salary range may be inclusive of several career levels at OnTrac, and the actual base salary offered may vary depending on several factors including, but not limited to: Geographic location, candidate experience and qualifications, job-related skills and competencies, market alignment, and financial considerations.     Compensation decisions are made based on the specific circumstances of each hire to ensure fair and competitive pay.    If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!    OnTrac is proud to be an Equal Opportunity Employer OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.   Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.