Business Support Specialist – Acturis & Genesys Support

We’re searching for a Business Support Specialist – Acturis & Genesys Support. Are you searching for new possibilities?  Westland Insurance Group Ltd. is growing and has a new opportunity for a Business Support Specialist – Acturis & Genesys Support at our Surrey, BC Head Office. Do you enjoy helping others, solving technical challenges, and delivering excellent service? If so, you will love working for Westland! We’re looking for a detail-oriented and service-driven individual who thrives in a fast-paced environment and is passionate about supporting end users. Expected Compensation: The expected hiring range for this role is $57,600 - $72,000 based on a 35-hour work week. Actual salary offered will depend on the successful candidate’s qualifications and experience, as well as market conditions for the role, and internal equity. Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences.  Discover what’s possible, with Westland.  The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.  As a Business Support Specialist – Acturis & Genesys Support, you will play a key role in ensuring the smooth operation of Westland’s core technology systems. You’ll provide timely support, troubleshoot issues, and help users confidently navigate the Acturis platform to minimize disruptions and maintain business continuity. Interested in learning more?   Why you’ll love Westland: An open, flexible and welcoming workplace Plenty of opportunities to grow and learn Autonomy to drive your own success Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds A total rewards program that takes care of your financial, physical, and mental health Flexible paid Values Days to celebrate days important to you Paid Volunteer Days as part of Amplifying Communities   Why we’ll love You: Strong customer service mindset with a passion for helping others Solid understanding of Acturis, Genesys and its use across the business Skilled in Microsoft Office 365 and comfortable with technology systems Excellent problem-solving, analytical, and organizational skills Clear and professional communication, both written and verbal Ability to manage multiple priorities and meet deadlines in a fast-paced environment Detail-oriented with strong time management skills Adaptable, resilient, and committed to continuous learning   Once here, you’ll: Provide phone, email, and desk-side support for Acturis and Genesys users Troubleshoot issues and respond to “how-to” questions to support daily operations Log and track incidents and service requests in ServiceNow to maintain accurate reporting Create and maintain support documentation, including user guides and WhatFix content Prioritize tasks, manage workload, and follow up with users to ensure resolution Escalate complex issues to vendors or internal specialists as needed Contribute to continuous improvement by identifying recurring issues and enhancements Develop knowledge base articles and standard troubleshooting documentation Support project work and take on additional responsibilities such as business or system analysis when required   Want to get to know each other better? Send your resume our way.    #LI-HB1 #LI-Hybrid