Customer Service Representative, Healthy Contributions

Purpose Brands, the parent company of Orangetheory, Anytime Fitness, Waxing the City, and The Bar Method, is seeking a Customer Service Representativeto join its Healthy Contributions team. This is a great position for someone who is looking to expand their career, and join a company with a fun, fast-paced and inspirational culture.

The Customer Service Representative will be part of our Customer Support team that will work to support gym personnel for our expansive network of 18,000 fitness locations. This role will perform a variety of customer-driven duties in both a phone and email environment. With this position, you will coordinate fitness reimbursement timelines with multiple parties and ultimately expand the Healthy Contributions network.

As Customer Service Representative, you will play a key role in ensuring customer satisfaction and contributing to the overall success of our customer service team. This role will work on special projects and collaborate with other departments to handle and resolve complex inquiries and complaints.

 

Purpose/Impact: (Duties & Essential Functions)

• Make regular outbound calls and respond promptly to inbound - phone calls and e-mails - to all our customers
• Train clubs to use our web-based portal to effectively and efficiently manage the programs they are enrolled in
• Educate and assist clubs in registering and providing ongoing support for a variety of insurance programs
• Provide support to clubs and members pertaining to payment inquires and technical troubleshooting
• Resolve escalated issues involving members or clubs
• Develop and maintain relationships with club owners, managers, and plan providers
• Approve assigned applications for new clubs that join the Healthy Contributions network
• Maintain and update information for clubs currently in the Healthy Contributions network
• Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolutions
• Collaborate with other departments to address complex customer issues
• Contribute to special projects as needed

Strengths:

• Outstanding customer service skills and ability to relate to any type of internal or external customer on a regular basis
• Compassionate yet firm oral communication tone and skills
• Written communication skills – must be able to generate a clear and concise message using limited space
• Ability to work independently and exercise sound decisions
• Highly organized and able to manage multiple projects and tasks at once
• Ability to take initiative and works collaboratively
• Strong sense of adaptability with the openness and willingness to learn new information and take on new challenges as they arise.

Background:

• 1-2 years of customer service experience
• Strong familiarity with Microsoft office. Specifically, Excel, Word, and Outlook
• Previous practice with projects that have a specific start and end date
• This position requires working with confidential information and ensuring the security of confidential data. Understanding the importance of data security and release of such data to authorized persons.
• This position requires organization and time management skills and the ability to work independently and confidently under minimal direction.

Hourly Rate: $24.04 per hour (this is a full time position)

 

What’s in it for you?

We offer a competitive salary along with exceptional benefits such as:

• Medical, Dental and Vision Coverage

• Hybrid Work Environment

• Life and Disability Insurance

• Unlimited Time off + Paid Holidays

• Fridays off between Memorial Day and Labor Day

• 401(K) Savings Plan Matching at 4%

• 10 Coaching and Therapy sessions

• Mental Health Benefits

• Brand Discounts & Reimbursements

• In-house workout facilities

• Professional Development Opportunities

• Team Building, Employee Engagement Activities & so much more

WORK SCHEDULE
Purpose Brands LLC, currently observe the following hybrid work model for employees at our Boca Raton (FL), Woodbury (MN), and Seattle (WA) offices:

• Remote optional: Fridays

• On-site days: Mondays, Tuesdays, Wednesdays and Thursdays

DIVERSITY, EQUITY, AND INCLUSION STATEMENT
Purpose Brands is committed to encouraging, facilitating, and upholding an environment centered on diversity, equity, and inclusion across every facet of the Purpose Brands. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing, and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve.

EEO STATEMENT
Purpose Brands provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.