
Organizational Change Management (OCM) Lead
Job Description
Primary Responsibilities:
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Serve as lead architect for OCM strategy, integrating best practices and continuous improvement to drive successful adoption of clinical informatics solutions.
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Oversee change impact assessments and readiness planning for clinical IT transitions.
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Develop and maintain detailed, Agile-aligned OCM implementation roadmaps, linking change activities to project milestones and PI planning cycles.
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Coordinate the seamless rollout of new EHR systems, interoperability tools, and process enhancements throughout the VHA enterprise.
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Author and execute targeted communication campaigns (newsletters, workshops, feedback channels) emphasizing change benefits, process clarity, and safety.
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Design and facilitate stakeholder engagement sessions with leaders, clinicians, and IT personnel to ensure transparency and consensus building.
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Development and delivery of training programs for clinical and technical audiences, utilizing blended learning, eLearning, and live instruction.
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Assess learning needs, develop customized content, and measure post-training competency and adoption.
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Support PI planning, backlog prioritization, sprint reviews, and stakeholder demos to ensure OCM considerations are integrated with Agile product teams.
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Collect and act on iterative feedback to refine change, training, and communications plans.
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Define and report on OCM, training, and adoption metrics for executive and project steering committees.
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Identify, document, and address resistance points or barriers to adoption, developing proactive mitigation strategies.
Minimum Requirements:
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Bachelor’s degree in health informatics, healthcare administration, organizational development, or related field.
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10 years of professional relevant experience
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8+ years in change management or organizational development roles within healthcare or federal health IT programs.
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5+ years implementing OCM strategies for clinical informatics systems, EHR transitions, or technology-driven interoperability projects
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Demonstrated experience with Agile project delivery (e.g., Program Increment planning, backlog management, and stakeholder readiness).
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Expertise applying formal OCM frameworks (e.g., Prosci, ADKAR model) to large-scale health informatics initiatives.
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Proven ability to develop and deliver training and communications for clinical and technical stakeholders.
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Familiarity with VA health IT platforms (VistA/CPRS, Cerner Millennium/Oracle Health) and federal interoperability standards (HL7, FHIR).
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U.S. citizenship and ability to obtain/maintain a federal security clearance (Public Trust or higher).
Preferred Qualifications:
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Master’s degree in health informatics, organizational leadership, project management, education, or similar discipline.
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Prosci Change Management Certification (or equivalent recognized change management credential).
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SAFe Practitioner, Certified Scrum Master (CSM), or comparable Agile certification.
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Healthcare IT or Clinical Informatics professional certifications (e.g., CPHIMS, CAHIMS, RHIA, Board Certification in Clinical Informatics).
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Recent experience leading OCM for major health IT transformations within the Department of Veterans Affairs or a comparable federal healthcare environment.
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Experience integrating clinical safety standards and continuous quality improvement into OCM, training, and stakeholder outreach initiatives.
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Competency in leveraging modern communication platforms and training technologies to maximize engagement and learning outcomes.
Benefits (including but not limited to):
- Health, dental, and vision plans
- Optional FSA
- Paid parental leave
- Safe Harbor 401(k) with employer contributions 100% vested from day 1
- Paid time off and 11 paid holidays
- No cost group term life/AD&D plan, and optional supplemental coverage
- Pet insurance
- Monthly phone and internet stipend
- Tuition and training reimbursement