Job Description
At Aztec, we provide talented and dynamic individuals with the opportunity to build a rewarding career.
We’re an ambitious company, committed to building long-term partnerships with our clients and delivering operational excellence at every stage of their fund’s lifecycle.
Our culture is what makes us a standout place to work. Our people are at the heart of our business: putting clients first; delivering service excellence; working as one team; building lasting connections and embodying our values and purpose.
Join our journey and discover what makes us the bright alternative.
About the role:
Reports to Systems Manager - Markets Technology
With continued growth across the Aztec Group, our Information Technology teams are expanding to support current and future business needs. We’re after experienced individuals to help us deliver high-quality, and seamless onboarding experiences within our eFront platform.
The purpose of this role is to work alongside colleagues in the Markets Technology Applications team (MTS) to give our clients, and our colleagues, the best possible experience of Aztec’s eFront applications suite and to strive to deliver a service offering that differentiates us from our competitors.
The role involves a range of tasks, from providing general user support, creating requirement documents alongside members of the client-facing teams, configuring new Alteryx workflows to eFront Invest import functionality, assist with writing reports, supporting integration feeds and automation, preparation of training materials, deployments of changes and designing processes to improve operational efficiencies, and much more.
Key responsibilities and duties:
Work closely with the client-facing and onboarding teams to elicit detailed onboarding requirements to enhance our core offerring and develop the configuration of the systems and financial reporting suite to meet the demands of our clients. Supporting, or acting as a business analyst to collate the scoping of requirements and providing a breakdown of work and quote where necessary. Ascertain timelines and expectations, identify if realistic and manage expectations. Provide point-of-contact support to the onboarding areas of the business.
Support of engagements with client facing teams, and possibly direct with clients over the life cycle of an onboarding project, including attendance and providing updates via formal meetings and project documents, as well as keeping teams appraised of progress on individual tasks
Understand or interpret complex or ambiguous requirements to specify, design and develop solutions within Alteryx, or to support users in rectifying errors in data input.
Provide triage to Service Requests (SRs) and incidents to ascertain if the matter has been raised correctly, if any additional information required. Determine if the issue appears to be data or user related and assess the complexity of the task. Monitor the SR Escalations and Incidents and ensure that they are assigned as soon as resource becomes available
To assist the MTS team in Business as Usual (BAU) allocations, and investigate incoming incidents and requests by checking relevance, directing to the appropriate team and managing complexity levels, timeframes, priority and locating a resource or delegate work where necessary to other resources
Alteryx, eFront application and report System Integration Testing (SIT) and reconciliation activities in line with testing strategy. Provide 4 eyes review on changes processed by other MTS Apps users, including both meta and non-meta SRs, with particular focus on trainee-assigned SRs
Provide third level support raised via the support desk as either SRs and Incidents, as well as enhancements raised through other means, including projects and continual improvements, ensuring client facing teams (and project managers where applicable) are regularly appraised of progress. Providing input around internal processes to create and enhance efficiencies
Understand the groups change management framework and ensure that any system, enhancements, or corrections follow the correct change process through documentation, testing, approval board and deployment.
Mentoring and assisting with the development of more junior team members as well as deputising for managers where appropriate in project areas of onboarding.
Lead peer meetings where required to support projects, processes and co-ordination.
Skills, knowledge and expertise:
Previous working experience with eFront Invest and Alteryx Designer is essential
Strong technical financial services industry knowledge. Prior business experience in private equity or real assets would be advantageous
Part or fully qualified in a relevant professional qualification (Alteryx or relevant IT qualification)
Advanced PC skills, notably MS Office suite (MS Word & MS Excel).
Experience or proficiency with programming languages such as VBA & VB Script, SAS, JavaScript and Transact SQL
Excellent interpersonal skills are required to develop close working relationships with colleagues, clients and business contacts
General problem solving and a methodical approach, with a genuine interest in technology and systems
Aztec will provide the training, both in-house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.