Project Manager - Field Service

Summary Delta Star Inc. is seeking a driven and detail‑oriented Project Manager – Field Service to lead and enhance testing, training, and quality programs across our U.S. Field Service organization. If you thrive at the intersection of technical execution, process improvement, and cross‑functional collaboration—and enjoy driving consistency and excellence across a distributed workforce—we want to hear from you! What You’ll Do As a Project Manager, you’ll be responsible for managing and strengthening the field service organization’s test, training, and quality programs. You’ll work closely with Field Service leadership and cross‑functional teams to ensure processes remain compliant, efficient, and aligned with Delta Star standards. You’ll also serve as a key driver of continuous improvement initiatives, helping elevate operational performance and customer satisfaction. A Day in the Life Your day may include reviewing field reports, refining work scopes, supporting equipment calibration programs, and collaborating with leadership to improve procedures and documentation. You’ll develop training materials, conduct audits, analyze performance metrics, and work across departments such as Engineering, Quality, Sales, and Finance. You’ll also play a key role in improving data capture, streamlining reporting processes, and ensuring field teams are equipped with the tools and training needed to succeed. Specific Duties Provide oversight and technical support to customers, management, and internal teams as needed. Assist field service teams with evaluating equipment needs and supporting procurement requests. Review customer specifications and develop detailed work scopes and project plans. Oversee equipment calibration programs to ensure compliance with manufacturer guidelines. Support Service Managers in developing and improving SOPs, workflows, and tools. Review field technician documentation and compile professional reports for customer delivery. Develop and optimize job trip packs, test workbooks, and data collection tools. Create and deliver training materials (documents, presentations, etc.) to support technician development. Collaborate with GM, Sales, Engineering, Quality, Fleet, and EHS teams to ensure process compliance. Conduct audits based on process performance and quality standards. Lead and support continuous improvement and technical problem‑solving initiatives. Use metrics and performance data to identify training and development needs across the organization. Support Quality Assurance activities, including QMS updates, CAPA initiatives, and audit preparation. Implement quality tools such as Control Plans and FMEA to enhance non‑conformance detection. What We’re Looking For We’re seeking a technically capable and process‑driven professional with a strong customer focus and a passion for improving field service operations through structure, training, and continuous improvement. Position Requirements Bachelor’s degree in Engineering, Business, or a related field (or equivalent experience). Minimum of 5 years of program management and/or continuous improvement experience in a field service environment. Skills & Competencies Ability to read and interpret schematics and industry standards (ANSI, IEEE, IEC). Knowledge of ISO 9001:2015, internal auditing, and continuous improvement methodologies. Strong ability to generate technical reports and implement performance metrics. Excellent analytical, organizational, and problem‑solving skills. Strong interpersonal and customer‑facing communication abilities. Ability to influence stakeholders and drive cross‑functional collaboration. Positive, team‑oriented mindset with a willingness to support multiple areas of the business. Strong curiosity and commitment to continuous learning. Key Performance Indicators (KPIs) Effectiveness of training and program implementation Accuracy, quality, and timeliness of field reports Compliance with quality and calibration standards Improvement in process consistency and efficiency Reduction in non‑conformances and audit findings Stakeholder satisfaction across Field Service and internal teams Travel Requirements Approximately 10–20% travel, based on business and customer needs. Preferred work location: Delta Star Field Service office (Forest, VA) or other satellite locations. Remote candidates may be considered based on experience. Occasional travel for industry events, audits, and operational support activities. Why Join Us? At Delta Star, you'll be part of a supportive and forward-thinking team that values professionalism, efficiency, and exceptional service. We offer a comprehensive benefits package to support you and your family, including medical, dental, vision, life, and disability coverage. Our retirement offerings vary by location but include employer contributions to retirement plans, an Employee Stock Ownership Plan (ESOP), and a corporate bonus plan. You'll also enjoy paid time off, sick pay, floating holidays, and access to programs such as flexible spending accounts or similar consumer benefits. Additionally, we provide education assistance to help you grow in your career. At Delta Star, we're committed to helping you thrive both personally and professionally.