Communications Desk Operator

PRIMARY FUNCTION:

Operate the main switchboard/reception area in Building 4 during after-duty hours.

Also included in this position is the expectation that the person in this job will:

• Uphold and put into daily practice the values of Carol Woods.
• Support the well-being and quality of life of every individual resident.
• Function as a good steward of resident resources.
• Contribute to Carol Woods approach to continual quality improvement.
• Support the concepts of a learning organization.

 

RESPONSIBILITIES AND DUTIES:

• Manage switchboard
• Monitor emergency alert panels (SARA System), fire alarms, door alarms, etc.
• Serve as central coordinator in event of a security alarm situation.
• Greet visitors
• Administrative duties
• Communicate facility emergencies to designated Maintenance and Engineering personnel.
• Prepare materials from the Electronic Medical records system for residents who are being transported to the Emergency Department as requested.
• All other duties as assigned.
• Work as needed. This position covers all shifts:

• 1^st shift 8:30 am- 5:00 pm.

  2^nd shift 4:00 pm- 12:30 am

  3^rd shift 12:00 am- 8:30 am

   

  This job is a relief position.

REQUIREMENTS:

Education:

• High school graduate preferred; GED acceptable

Experience:

• Experience with switchboard, general office work, and public relations

Physical Requirements:

• Ability to sit for lengthy periods of time
• Capable of providing assistance to persons using walkers and wheelchairs
• Able to quickly respond to emergencies requiring mobility and strength

Competencies:

•  
• Communication
• Problem Solving/Decision Making

Working Conditions:

• Climate Controlled Environment.