Director of Facilities

Position Summary

The Director of Facilities is responsible for leading campus-wide maintenance operations and residential renovations. This role ensures that facilities are safe, reliable, and well-maintained, and that renovation projects are delivered on time, within budget, and with a high level of quality and resident satisfaction.

This position supports the mission and values of Carol Woods by promoting resident well-being, responsible stewardship of resources, and continuous improvement.

Reporting Relationship

Reports to the Vice President of Campus Operations

 

Key Responsibilities

Maintenance Operations

· Oversee daily maintenance operations, including work order management and preventive maintenance programs

· Inspect buildings, infrastructure, and systems to proactively identify repair and replacement needs

· Ensure timely, high-quality completion of maintenance services

· Provide hands-on support as needed

Renovations Management

· Plan, coordinate, and oversee residential unit renovations

· Develop scopes of work, project budgets, and timelines

· Manage multiple concurrent renovation projects

· Ensure proper permitting, inspections, and project closeout

Contractor & Vendor Management

· Select, negotiate with, and manage contractors and service providers

· Monitor performance, quality, timelines, and costs

· Review and approve invoices and contract compliance

Budget & Resource Management

· Develop and manage operating and capital budgets

· Track expenses and drive cost control initiatives

· Procure materials and manage inventory

· Partner with Finance on forecasting, reporting, and cost optimization

Leadership & Team Development

· Lead, coach, and develop maintenance and renovations staff

· Oversee hiring, performance management, and succession planning

· Foster a culture of safety, accountability, and service excellence

· Drive continuous improvement and data-informed decision-making

Resident Communication

· Serve as a key point of contact for maintenance and renovation-related concerns

· Communicate clearly and proactively regarding project timelines and expectations

· Support a high level of resident satisfaction and trust

Systems & Compliance

· Utilize facility management systems (e.g., WorxHub or similar CMMS)

· Ensure compliance with all applicable codes, regulations, and safety standards

Energy Management & Sustainability

· Lead and support energy management initiatives to optimize building performance, reduce operating costs, and lower environmental impact

· Identify, evaluate, and implement energy efficiency improvements and alternative energy solutions (e.g., solar, geothermal) where appropriate

· Monitor utility usage and support long-term sustainability goals

 

Qualifications

Education & Certifications

· Bachelor’s or Associate degree in Facilities Management, Construction, Engineering, or related field (or equivalent experience)

· Relevant industry certifications preferred

· Valid North Carolina Driver’s License required

· General Contractor’s License preferred

Experience

· 7+ years of experience in facilities maintenance, construction, or renovations

· Experience in multi-residential, senior living, or healthcare environments preferred

· Experience with energy management, building performance optimization, or sustainability initiatives preferred

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Skills & Competencies

· Strong leadership and team development skills

· Excellent communication and interpersonal abilities

· Project management and organizational strength

· Technical knowledge of building systems (HVAC, electrical, plumbing, etc.)

· Problem-solving and decision-making capability

· Strong customer service orientation with a resident-focused mindset