Job Description
About the Position:
The Banking Apprenticeship Program offers insight and hands-on experience across all areas and levels of the bank. This unique opportunity allows students to explore the full range of careers in banking, far beyond the traditional teller role. Apprentices follow a structured pathway toward a rewarding future in financial services, learning about customer service, lending, operations, compliance, and more. They will discover all the possibilities the banking industry has to offer while building professional skills for long-term success.
What You Will Do:
Serving as the initial point of contact for customers, Banking Apprentices at First Internet Bank engage in a wide variety of client-focused responsibilities designed to immerse them in the dynamic world of financial services. Apprentices deliver exceptional service to customers by addressing inquiries through multiple channels—including phone, email, and online chat—and by assisting with deposit and payment processing, account maintenance, and other essential banking operations. The program encourages a consultative, needs-based approach to sales, empowering apprentices to identify and support customers’ financial goals.
Throughout the comprehensive two-year apprenticeship, participants are exposed to every facet of the banking industry. As they progress, apprentices build an in-depth understanding of major banking concepts and practical experience in areas such as:
- Banking Structure, Strategy, and Leadership: Gaining insight into the organizational framework, strategic direction, and leadership principles that drive a successful bank.
- Customer-Facing Services: Developing front-line skills to deliver personalized banking experiences, resolve issues, and foster long-term relationships with clients.
- Lending and Products: Learning about consumer and business loan products, credit evaluation, and how to match solutions to client needs.
- Compliance and Security: Understanding the regulatory landscape, risk management practices, and the importance of maintaining customer trust and security.
- Core, Transferable Professional Skills: Building vital workplace competencies such as communication, problem-solving, teamwork, and adaptability that will serve apprentices throughout their careers.
This broad-based program is designed to prepare apprentices for diverse career paths within banking, equipping them with the knowledge, skills, and real-world experience needed for long-term success in the financial services industry.
What We’re Looking For:
- Currently enrolled high school student with active participation in the Financial Services Academy
- Demonstrates initiative and strong problem-solving abilities
- Possesses excellent written and verbal communication skills
- Proficient in utilizing technology
- Exhibits attention to detail
- Maintains a friendly and approachable demeanor
Working Conditions/Demands:
- Professional office setting.
- Primarily sedentary position requiring long periods of time working at a computer.
- Must be able to move throughout the office and buildings to obtain or relay information.
- Must be able to perform the essential functions of the position with or without reasonable accommodation.
Who Are We?
We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.
We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.
Why Join Us?
At First Internet Bank, our workplace is built around people. Guided by four core competencies—Collaborate to Win, Adapt with Agility, Decide for Impact, and Put People First—we’ve created an environment where individuals feel empowered, supported, and inspired to do their best work. This commitment to collaboration and growth has earned meaningful recognition, including being named a Top Workplace multiple times and one of the Best Banks to Work For. We’re proud of these honors because they reflect what matters most to us: our team.
This culture comes to life at our 175,000‑square‑foot headquarters in downtown Fishers, designed with our people in mind. Inside, you’ll find thoughtfully designed workspaces, an onsite fitness center and The Backyard, our 18,000‑square‑foot open‑air deck with fire pits, covered pergolas, a waterfall, and plenty of greenery for stepping away and recharging. Add free snacks, soft drinks, beer on tap, unlimited volunteer time off, continuous education opportunities for development and regular team events, and you’ll find plenty of ways we support connection and a great workday.
Our benefits package includes the following and so much more:
- Annual First Internet Bank-branded merchandise allowance
Equal Opportunity Employer - Women, Minorities, Veterans and Individuals with Disabilities
If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click here to read more.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). Click here to read more.