Commercial Banking Relationship Specialist

About the Position:

As the Commercial Banking Relationship Specialist, you will work closely with Commercial Banking, Relationship Managers and other team members assisting with customer-facing and ongoing new loan and servicing responsibilities associated with the entire Commercial Banking loan and deposit portfolio. You will interface directly with customers regarding all aspects of the relationship, including loans, deposits and credit cards.

What You Will Do:

Support Relationship Managers

• Assist Relationship Managers in all aspects of marketing, customer facing and account opening.
• Upload documents into nCino, including final boarding documents.
• Upload documents into Information Access (IA), including new account documents.

Due Diligence

• Confirm that all necessary conditions precedent to closing have been achieved.
• Conduct due diligence reviews such as sanctions checks, regulatory compliance verification, and entity validation through public and third-party sources.
• Perform collateral review as required in the Credit Approval Memorandum and file UCCs accordingly.
• Timely review and preparation of LaserPro documentation for loan closings, including, but not limited to, title work, flood search, UCC Search and Patriot Act documents.
• Execute initial quality control checks of closed loan documents to verify completeness and execution prior to processing.

Customer Support

• Support Relationship Managers by responding to inquiries and resolving questions related to loans, deposits and credit cards.
• Review daily overdraft listings and perform customer outreach to facilitate fund movement and minimize overdraft impact.
• Maintain compliance with internal policies defining application validity and customer qualification requirements.

Account Opening and Post Closing

• At the request of Customers, Officers and Treasury Management, open deposit accounts and set up ancillary products and agreements.
• Partner with Loan Servicing to ensure loans are boarded timely and correctly.
• Create accounts and open commercial credit cards for Commercial Banking customers upon receipt of signed credit approvals. 

File Retention

• Ensure account opening documents are maintained in IA storage as required by Bank policy.
• Assist with maintenance of Loan Documentation in IA storage as required by Bank policy.
• Assist with maintenance of commercial credit card documentation in IA storage as required by Bank policy.
• Review documentation and collateral exceptions and place documentation in IA storage.

Documentation

• Ensure Commercial Fleet Finance documents are provided to all parties required.
• Lead the loan closing process for Commercial Fleet Finance through nCino.
• Assist in internal and external audit preparation by compiling all documentation in imaging system.

Collateral Perfection

• Complete monthly UCC and mortgage filings, and life insurance and vehicle lien assignments.
• Assist in monitoring monthly collateral exception reporting and clearing exceptions when needed.
• Ensure all loan closings have clean and free collateral standing for loan closings.

What We’re Looking For:

• A minimum of two years of relevant banking experience required; experience in commercial lending and/or commercial deposit products preferred.
• A bachelor’s degree preferred
• Previous experience in nCino and LaserPro, DocuSign, DNA, InfoAccess and collateral management systems preferred
• Knowledge of preparing department’s reports preferred
• Excellent written and verbal communication skills
• Professional and service oriented
• Strong organizational skills
• Attentive to detail
• Team oriented
• Strong problem-solving skills

Working Conditions/Demands:

• Professional office setting.
• Primarily sedentary position requiring long periods of time working at a computer.
• Must be able to move throughout the office and buildings to obtain or relay information.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Who Are We?

We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.

We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.

Why Join Us?

At First Internet Bank, our workplace is built around people. Guided by four core competencies—Collaborate to Win, Adapt with Agility, Decide for Impact, and Put People First—we’ve created an environment where individuals feel empowered, supported, and inspired to do their best work. This commitment to collaboration and growth has earned meaningful recognition, including being named a Top Workplace multiple times and one of the Best Banks to Work For. We’re proud of these honors because they reflect what matters most to us: our team.

This culture comes to life at our 175,000‑square‑foot headquarters in downtown Fishers, designed with our people in mind. Inside, you’ll find thoughtfully designed workspaces, an onsite fitness center and The Backyard, our 18,000‑square‑foot open‑air deck with fire pits, covered pergolas, a waterfall, and plenty of greenery for stepping away and recharging. Add free snacks, soft drinks, beer on tap, unlimited volunteer time off, continuous education opportunities for development and regular team events, and you’ll find plenty of ways we support connection and a great workday.

Our benefits package includes the following and so much more:

• Medical, Dental, and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment
• 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment
• Professional Development Reimbursement
• At Least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start Date
• Eleven Paid Holidays
• Paid Volunteer Time 
• Annual First Internet Bank-branded merchandise allowance

Equal Opportunity Employer - Women, Minorities, Veterans and Individuals with Disabilities

If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click here to read more.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). Click here to read more.