Spa Manager

Water’s Edge Resort and Spa is currently accepting applications for our Spa Manager position. The Spa Manager will strive to ensure that we exceed guests’ expectations and lead in a positive manner. The Spa Manager is tasked with managing all aspects of the spa including our fitness center, indoor pool and gift shop operations.

Primary Tasks

1. Be an active, visible leader that works as part of the Spa Front Desk team
2. Administer staff and client scheduling for maximum revenue generation and profitability
3. Demonstrate an exceptional level of professionalism for the staff to emulate
4. Create a motivating environment of sincerity, warmth and fun for staff and guests
5. Anticipate workflow challenges and offer solutions
6. Anticipate, identify and ensure customer needs are being met in the best possible way
7. Possess strong interpersonal, written and oral communication skills
8. Interpret P&L Report and provide expertise on Revenues and Expenses
9. Use financial plans for spotting trends, measuring productivity and monitoring progress
10. Control ongoing service and product margin analysis to ensure profitability
11. Maintain a competitive menu of services 
12. Create ongoing in-house promotions and activities to stimulate sales, staff and customers
13. Guide staff to become caring problem solvers, cooperative, accommodating and fair
14. Exhibit a professional attitude, diplomacy and an ability to handle difficult situations
15. Uphold front desk procedures in the booking and handling of customers
16. Work under pressure, consistently meets deadlines, due dates and service times
17. Manage team members fairly, respectfully and by holding them accountable with corrective action according to company policy
18. Ordering of products and supplies, monthly inventory for the Spa and Gift Shop
19. Manage scheduling and payroll
20. Oversee interviews, hiring and training of new staff
21. Manage department budgets, specifically relating to food cost
22. Attend departmental meetings
23. Other duties as assigned

• 1 year as a Manager of Spa, Hotel, or similar hospitality position
• Thorough knowledge of spa services, cost and labor controls
• Excellent organizational and communication skills with a passion for creating memorable guests' experience
• Ability to work well under pressure and balance multiple priorities and assignments
• Proven capability to lead, manage and motivate people
• Flexible schedule a must, nights, weekend and holiday availability required
• Ability to communicate effectively both verbally and written in English
• Required to stand for long periods, walk, climb stairs, balance, stoop, kneel, crouch, bend stretch and twist or reach, push pull or lift up to 50 lbs. continuous repetitive motions