Automotive Service Manager
Job Description
🚗 Automotive Service Manager
VIP Automotive Group of Long Island
💰 Earn $200,000 + Per Year
Salary + Performance Bonus + Commission
Join One of Long Island's Most Successful Automotive Groups
VIP Automotive Group of Long Island is known for its exceptional leadership, customer-focused culture, and commitment to employee growth and development.
At VIP Automotive Group, our purpose is to create exceptional value and experiences for every customer, exceeding expectations at every opportunity. Our mission is to be the premier provider of automotive sales and service while empowering our team members to deliver memorable customer experiences.
We are seeking an experienced, results-driven Automotive Service Manager to join our leadership team. This is an outstanding opportunity for a motivated automotive professional looking to advance their career with one of the most respected and successful dealer groups on Long Island.
Our team members enjoy a professional work environment, ongoing training, opportunities for advancement from within, and the support needed to build a long-term, successful career.
Why Join VIP Automotive Group?
✔ Competitive Compensation Package
✔ Medical, Dental & Vision Insurance
✔ 401(k) Retirement Plan
✔ Paid Time Off & Holidays
✔ Employee Discounts on Vehicle Purchases, Parts & Service
✔ Supplemental Benefits Available
✔ Employee Recognition Programs
✔ Paid Training & Leadership Development
✔ Career Advancement Opportunities
✔ Professional and Supportive Work Environment
✔ Long-Term Stability with a Growing Automotive Group
Position Overview
The Automotive Service Manager is responsible for overseeing all aspects of a high-volume service department, including operations, profitability, customer satisfaction, employee development, technician productivity, and overall department performance.
The ideal candidate is an innovative leader who thrives in a fast-paced environment, understands fixed operations management, and has a proven track record of building successful teams while consistently achieving performance goals.
Key Responsibilities
Department Leadership & Operations
Lead and manage all service department operations to maximize efficiency, productivity, and profitability
Develop and implement departmental goals, forecasts, and performance objectives
Direct and schedule activities of service advisors, technicians, and support personnel
Conduct regular department meetings to communicate goals, expectations, and performance updates
Monitor department performance through reports, KPIs, customer surveys, and productivity tracking systems
Foster teamwork and collaboration across all dealership departments
Customer Satisfaction & Retention
Ensure exceptional customer service throughout the service experience
Build and maintain strong customer relationships to generate repeat and referral business
Address customer concerns promptly and professionally
Implement and maintain customer follow-up processes to ensure satisfaction and retention
Drive Customer Satisfaction Index (CSI) performance and retention initiatives
Technician & Productivity Management
Monitor technician productivity, efficiency, and performance metrics
Review and validate technician payroll and production reports
Ensure proper labor management and repair order accuracy
Minimize comebacks through strong quality control procedures
Support technician training and career development initiatives
Financial & Performance Management
Monitor department profitability and expense controls
Implement reporting systems and performance management tools
Collaborate with Parts Department leadership to ensure efficient workflow and parts availability
Analyze trends and implement strategies to increase labor sales, customer pay work, and retention
Compliance & Quality Assurance
Ensure compliance with manufacturer warranty policies and procedures
Maintain adherence to OSHA, environmental, federal, state, and local regulations
Oversee documentation accuracy and service record maintenance
Ensure proper care, storage, and inventory of dealership equipment and tools
Maintain a safe, clean, and professional working environment
Team Development & Recruiting
Recruit, train, mentor, and develop service department personnel
Promote a positive culture focused on accountability, teamwork, and growth
Build relationships with vocational and technical schools to support recruiting efforts
Create succession plans and leadership development opportunities within the department
Qualifications
Required
Minimum 5 Years of Automotive Service Management Experience
Proven Leadership Experience in a High-Volume Automotive Service Department
Strong Knowledge of Fixed Operations and Service Department Management
Excellent Customer Service and Customer Retention Skills
Strong Financial, Operational, and Business Management Abilities
Exceptional Leadership, Communication, and Team-Building Skills
Ability to Analyze Reports and Drive Performance Improvements
Valid Driver's License
Preferred
Franchise Dealership Experience
Experience Managing Large Service Teams
Strong Understanding of Warranty Administration
Experience with CDK, Reynolds & Reynolds, Dealertrack, or Similar DMS Platforms
Proven Success in Growing Service Revenue and Customer Retention
Ideal Candidate Profile
We are looking for a leader who demonstrates:
✔ Strong Work Ethic
✔ Exceptional Customer Service Skills
✔ Team-Oriented Leadership
✔ Operational Excellence
✔ Strategic Thinking
✔ Accountability & Integrity
✔ Adaptability to Industry Changes
✔ Strong Communication Skills
✔ Commitment to Employee Development
✔ Passion for Delivering Outstanding Customer Experiences
Schedule
Full-Time
Monday – Friday
5-Day Work Week
Weekend Availability as Needed
Compensation
$200,000 + Per Year
Inclusive of Salary, Performance Bonuses, and Commission Opportunities
Compensation is based on experience, qualifications, and departmental performance.
Build Your Career with VIP Automotive Group
If you're an experienced Automotive Service Manager seeking a leadership opportunity with a growing dealer group that values performance, customer satisfaction, and employee development, we encourage you to apply.
Join VIP Automotive Group and become part of an organization committed to excellence, growth, and long-term success.
Apply Today!
VIP Automotive Group is an Equal Opportunity Employer.