Automotive Service Advisor / Service Consultant
Job Description
🚗 Automotive Service Advisor / Service Consultant
VIP Automotive Group of Long Island & New Jersey
💰 Earn $150,000+ Per Year
Base Salary + Commission + Performance Bonuses
Full-Time Opportunity | High Volume Service Department | Career Growth Available
Join One of the Region's Most Successful Automotive Groups
VIP Automotive Group is recognized for exceptional leadership, a customer-first culture, and a commitment to employee growth and advancement. We are actively seeking an experienced Automotive Service Advisor / Service Consultant to join our growing service operations.
If you have dealership experience, strong customer service skills, and a proven ability to recommend maintenance and repair services while delivering an outstanding customer experience, this is an excellent opportunity to maximize your income and build a long-term automotive career.
At VIP Automotive Group, our mission is to empower our team members to deliver exceptional automotive experiences while creating value for every customer we serve.
Why Join VIP Automotive Group?
High Income Potential
✔ $75,000 – $115,000+ Annual Earnings
✔ Aggressive Commission Structure
✔ Performance-Based Bonuses
✔ High Customer Traffic & Strong Service Volume
✔ Established Customer Base
Career Advancement
✔ Promote-From-Within Culture
✔ Ongoing Training & Development
✔ Leadership Growth Opportunities
✔ Supportive Management Team
Employee Benefits
✔ Medical & Dental Insurance
✔ 401(k) Retirement Plan
✔ Paid Time Off (PTO)
✔ Employee Discounts on Vehicle Purchases, Parts & Service
✔ Supplemental Benefits (Life Insurance, Short-Term Disability, Long-Term Disability)
✔ Employee Recognition Programs
✔ Professional Development Assistance
Position Overview
The Automotive Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for building relationships, identifying customer needs, recommending maintenance and repair services, and ensuring a seamless service experience from vehicle write-up through delivery.
Successful candidates thrive in a fast-paced dealership environment and are passionate about customer satisfaction, sales performance, and long-term customer retention.
Key Responsibilities
Customer Service & Relationship Management
Greet customers promptly and professionally
Build long-term customer relationships and loyalty
Deliver exceptional customer service and maintain high CSI scores
Communicate repair recommendations clearly and professionally
Maintain consistent customer follow-up throughout the service process
Resolve customer concerns quickly and effectively
Service Sales & Revenue Growth
Inspect customer concerns and recommend appropriate maintenance and repair services
Upsell manufacturer-recommended maintenance and additional services
Prepare accurate repair orders and service estimates
Explain parts, labor, and repair timelines to customers
Maximize customer-pay opportunities while maintaining trust and transparency
Service Department Operations
Coordinate workflow between customers, technicians, and management
Monitor repair progress and provide customer updates
Ensure repair orders are properly documented and completed
Maintain accurate records and customer information
Support departmental goals for productivity, profitability, and customer satisfaction
Qualifications
Required
✔ Minimum 2 Years of Automotive Service Advisor Experience
✔ Automotive Dealership Experience Preferred
✔ Proven Track Record of Customer Satisfaction and Sales Performance
✔ Strong Communication and Relationship-Building Skills
✔ Excellent Closing and Negotiation Abilities
✔ Ability to Multi-Task in a Fast-Paced Environment
✔ Professional Appearance and Positive Attitude
✔ Valid Driver's License
Preferred
✔ Experience with CDK, Reynolds & Reynolds, Dealertrack, or Similar DMS Systems
✔ Manufacturer Franchise Experience
✔ Strong CSI Performance History
✔ Bilingual Candidates Encouraged to Apply
Ideal Candidate Profile
We are looking for professionals who possess:
✅ Excellent Customer Service Skills
✅ Strong Sales and Upselling Ability
✅ Outstanding Follow-Up Skills
✅ High Energy and Self-Motivation
✅ Strong Organizational Skills
✅ Attention to Detail
✅ Ability to Work as Part of a Team
✅ Desire to Exceed Performance Goals
✅ Commitment to Customer Satisfaction
Schedule
Full-Time
Monday – Saturdays
1 day during the week
Compensation
$150,000+ Annually
Compensation includes:
Base Salary
Commission Opportunities
Performance Bonuses
Top performers have the opportunity to exceed compensation expectations based on performance and production.
Accelerate Your Automotive Career with VIP Automotive Group
If you're an experienced Automotive Service Advisor, Service Writer, Service Consultant, Customer Service Advisor, or Automotive Service Professional seeking strong income potential, career growth, and a supportive work environment, we encourage you to apply today.
Join a dealer group that invests in your success, rewards performance, and promotes from within.
Apply Today!
VIP Automotive Group is an Equal Opportunity Employer.
Compensation listed is inclusive of salary, commissions, and bonus opportunities and may vary based on experience and performance.